Motor Trade Regulatory & Complaints Specialist

Saxtons; Chelmsford; Presencial; GBP 32 000 - 35 000; Tempo integral

Resumo da oferta

Saxtons in Chelmsford is seeking an experienced complaints and regulatory specialist to join our legal support team. You will handle escalated customer disputes, support regulatory compliance, and assist with consumer rights matters, small claims preparation, and FCA-related duties.

This is not an entry-level role. Ideal candidates will bring practical experience with consumer protection legislation, strong communication skills, and the ability to manage complex cases with professionalism and

Qualificações

• Experience handling escalated complaints and disputes.
• Working knowledge of the Consumer Rights Act 2015.
• Understanding of Sale of Goods legislation.
• Familiarity with FCA requirements and Consumer Duty.
• Experience in legal, regulatory or paralegal roles.

Responsabilidades

• Act as point of contact for escalated customer concerns.
• Manage cases from escalation to final resolution.
• Investigate disputes by reviewing documentation and evidence.
• Support issues to prevent escalation into disputes or regulatory action.
• Record and handle complaints per procedures and regulatory expectations.
• Assist with regulatory and consumer rights matters.
• Prepare documentation, evidence packs and correspondence.
• Distribute formal complaint responses and legal notices.
• Maintain confidential records of legal documents and investigations.
• Ensure FCA compliance and consumer protection compliance.

Conhecimentos

Motor trade

Complaint handling

Dispute resolution

Regulatory compliance

Consumer rights act

FCA regulations

Legal support

Descrição da oferta de emprego

Saxtons in Chelmsford is seeking an experienced complaints and regulatory specialist to join our legal support team. You will handle escalated customer disputes, support regulatory compliance, and assist with consumer rights matters, small claims preparation, and FCA-related duties.

This is not an entry-level role. Ideal candidates will bring practical experience with consumer protection legislation, strong communication skills, and the ability to manage complex cases with professionalism and