Motor Claims MI Lead

Albion Blake; Remote; GBP 51,000 - 60,000; Full time

Job summary

A leading insurance firm is seeking a Motor Claims MI Lead to enhance operational efficiency and support data-driven decision-making. This remote role involves liaising between claims handlers and management, producing performance reports, and maintaining high service standards. Candidates should have experience in motor claims within a legal or insurance context and possess strong analytical skills. This position offers a chance to have a meaningful impact within a growing team.

Qualifications

• Experience in motor claims handling within a legal, insurance or claims management environment.
• Strong analytical and organisational skills with excellent attention to detail.
• Confident working with claims data, reporting, and MI.

Responsibilities

• Act as liaison between claims handlers and management teams.
• Drive efficiency across the claims function by coordinating claims.
• Produce claims statistics, performance MI, and reports.

Skills

Analytical skills

Organisational skills

Attention to detail

Stakeholder management

Job description

Title: Motor Claims MI Lead

Location: Remote

Industry: Insurance / Legal

Salary: Up to £60,000 DOE

We are seeking a Motor Claims MI Analyst Lead to join a growing and fast-paced claims operation. Sitting at the centre of the team, you will play a key role in improving efficiency, strengthening client service and supporting data-driven decision-making.

If you enjoy working closely with senior management, enhancing operational performance and producing high-quality MI and reporting, this role offers an excellent opportunity to make a meaningful impact.

Key Responsibilities

• Act as the liaison between claims handlers and management teams, ensuring smooth communication and workflow
• Drive efficiency across the claims function by coordinating incoming and active claims
• Support client relationships, prepare for service reviews and help maintain a high standard of service delivery
• Produce claims statistics, performance MI and reports for both internal use and clients
• Maintain data accuracy, document procedures and contribute to continuous process improvements
• Ensure compliance with SLAs, KPIs and internal office protocols
• Assist in authorising claim payments in accordance with agreed processes
• Provide general administrative support to the team as required
• Work closely with Claims Managers to support service delivery, MI reporting and data insights

Candidate Requirements

• Experience in motor claims handling within a legal, insurance or claims management environment
• Strong analytical and organisational skills with excellent attention to detail
• Confident working with claims data, reporting and MI
• Proactive, pragmatic and able to work effectively with stakeholders at all levels.