Motor Claims Handler

Davies; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company in Glasgow is seeking a Motor Claims Handler to join their Casualty team. This role involves investigating claims, negotiating settlements, and providing exceptional client support in a hybrid working environment. Ideal candidates will have strong communication skills and experience in claims handling.

Benefits

Pension scheme with contributions

Funding for professional qualifications

Flexible working arrangements

Employee volunteering programme

25 days holiday, increasing with service

Qualifications

• Experience in claims handling and knowledge of liability claims.
• Ability to negotiate settlements and ensure compliance with legal timescales.
• Must demonstrate adaptability and good planning skills.

Responsibilities

• Establish claims cover and use the digital claims handling system.
• Investigate liability claims and make decisions on them.
• Build relationships with clients and provide support to colleagues.

Skills

Experience of policy wording and terms and conditions

Knowledge of insurance and the insurance market

Good communications skills at all levels

Excellent customer service

Strong IT skills

Job description

Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

Hours: 35 hours per week, Monday - Friday

Location: Glasgow/Hybrid with attendance in the Glasgow office at least once per week.

Our Opportunity: Davies are looking to recruit an experienced Claims Handler to join our growing Casualty team.

As our new Claims Handler, you will be part of a dedicated team that is responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role and you will be provided with full training and support when you start with us.

Key Responsibilities

• Establishing if cover is in place for a claim
• Use of the digital claims handling system
• Investigate all liability claims either from the desk or referring to loss adjusters where necessary
• Making decisions on liability
• Negotiating settlements
• Ensure compliance with all legal timescales and client SLAs
• Build relationships with external clients and stakeholders
• Provide referral support to less experienced colleagues

Skills, Knowledge & Expertise

• Experience of policy wording and terms and conditions
• Knowledge of insurance and the insurance market
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies desirable
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan