Motor Claims Handler

AIG Insurance; Croydon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance provider based in Croydon is seeking a claims handler to manage motor claims efficiently from start to finish. The successful candidate will collaborate with various stakeholders and deliver customer-focused resolutions, ensuring adherence to legal and regulatory frameworks. Ideal candidates should have strong communication skills, be proactive, and possess a solid understanding of motor claims processes. AIG values in-person collaboration and offers a comprehensive benefits program focused on health, wellbeing, and professional development.

Benefits

Total Rewards Program

Professional development opportunities

Health and wellbeing benefits

Qualifications

• Proven experience in handling third party motor claims including personal injury and property damage.
• Strong understanding of claims procedures and legal frameworks.
• Ability to achieve cost-effective resolutions and manage litigation.

Responsibilities

• Proactively handle a portfolio of motor claims, validating and assessing coverage.
• Ensure claims file data is accurate and meet departmental KPIs.
• Support the Claims Manager with underwriters and identify fraudulent claims.

Skills

Communication skills

Customer focus

Claims handling

Legal knowledge

Decision making

Tools

Claims systems

MOJ Portal

OIC Portal

Job description

The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro‑active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. The role will require interaction with internal claims teams and stakeholders, brokers, insureds, external providers and third party agents. A training framework and support network will be provided for the successful candidate to learn new skills and knowledge on all aspects of motor claims – technical, legal liabilities, coverage, quantum, legal/regulatory procedure, negotiation and assessment skills etc – to manage a portfolio of complex motor claims. How you’ll make an impact.

• Proactively handle and investigate a portfolio of motor claims from cradle to grave, accurately and efficiently validating and assessing coverage, liability, and quantum, up to your approved limit.
• Demonstrate a customer focused mindset and achieve cost‑effective claim resolutions, tangibly seen through claims outcomes and litigation management.
• Demonstrate best practice adherence, consistently achieving audit benchmark and/or above. Ensure claims file data is accurate at all times.
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved.
• Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
• Demonstrate a customer focused mindset and achieve cost‑effective claim resolutions, tangibly seen through claims outcomes and litigation management.
• Support business strategies in minimising indemnity exposure and mitigating vendor and legal expense.
• Proven experience in handling third party motor claims including personal injury claims, third party property damage and credit hire claims (later optional).
• Good understanding of the end to end claims procedures along with knowledge using claims systems including MOJ & OIC portals.
• Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc).
• Detailed working knowledge of the legal and regulatory environment within which such motor claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Strong policy language and interpretation skills for accurate indemnity decisions.

At AIG, we value in‑person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security – as well as your professional development – to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us – across our operations, we are thinking in new and innovative ways to deliver ever‑better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion. We’re committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.