Motor Claims Handler

Red Dot Search; Bolton; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A Manchester-based recruitment company is hiring a Motor Claims Handler in Bolton. You will manage FNOL and Accidental Damage claims, build strong relationships with policyholders, and ensure claims are processed fairly. Ideal candidates will have motor claims experience, excellent customer service skills, and attention to detail. This role offers competitive salary, flexible work hours, and support for career progression.

Benefits

Competitive salary

Flexible working options

Bonus incentives

Full support for qualifications

Birthday day off

Free on-site parking

Qualifications

• Motor claims handling experience (FNOL and/or Accidental Damage).
• Strong attention to detail and analytical skills.
• Excellent customer service and communication abilities.

Responsibilities

• Manage FNOL and Accidental Damage motor insurance claims.
• Build strong relationships with policyholders.
• Investigate liability and make informed settlement decisions.

Skills

Motor claims handling experience

Attention to detail

Excellent customer service

Analytical skills

Education

Working towards CII qualification

Tools

Claims management software

Job description

Motor Claims Handler (FNOL & Accidental Damage)

23.6k to 30k Bolton Permanent Full-Time Mon-Fri 9-5 Hybrid Options

Are you an experienced motor claims professional looking for a role where youre backed to grow and rewarded for going the extra mile Were hiring Motor Claims Handlers to join our expanding insurance team in Bolton Greater Manchester.

ABOUT THE ROLE : Motor Claims Handler

Youll manage First Notification of Loss (FNOL) and Accidental Damage motor insurance claims from initial notification through to settlement.

Youll build strong relationships with policyholders assess liability and damage coordinate repairs and ensure claims are processed efficiently fairly and in compliance with FCA regulations.

This is an excellent opportunity for a claims professional with motor insurance experience who wants sociable hours career development support and a culture that values wellbeing and progression.

WHAT YOULL BE DOING :

• Handle FNOL motor claims gathering accurate information and setting customer expectations Assess and process Accidental Damage claims coordinating with engineers repairers and third parties
• Manage your caseload effectively ensuring timely progression and quality outcomes
• Build rapport with policyholders providing clear communication and exceptional customer service
• Investigate liability validate policy coverage and make informed settlement decisions
• Use claims management systems confidently to document case notes and track claim status
• Work collaboratively with team members and stakeholders to resolve complex claims Identify fraud indicators and elevate concerns appropriately

WHAT YOULL NEED :

• Motor claims handling experience (FNOL and / or Accidental Damage)
• Strong attention to detail and analytical skills Excellent customer service and communication abilities Confident using computer systems and managing multiple cases simultaneously Ability to work independently and as part of a team
• Desirable : Working towards CII qualification (Chartered Insurance Institute) well fully support you Knowledge of motor insurance policy terms and conditions
• Desirable : Experience with claims management software (e.g. SSP Acturis or similar)

WHAT YOULL GET :

• Competitive salary : 23600 to 30000 depending on experience
• Sociable hours : Monday to Friday 9am to 5pm (35 hours per week)
• Flexible and hybrid working options available
• Free on-site parking
• Bonus incentives and performance rewards
• Birthday day off
• Full support to gain CII and other industry qualifications
• Clear career progression pathways
• Supportive culture focused on growth development and wellbeing
• Modern office environment with excellent facilities

LOCATION & COMMUTE :

Bolton Greater Manchester easily accessible from Manchester Bury Salford Wigan and across the North West. Free parking available on-site.

ABOUT RED DOT SEARCH :

Red Dot Search is a Manchester-based recruitment specialist with over 20 years of experience placing insurance finance and customer service professionals across the North West. We partner with leading employers who invest in their people and offer genuine career development.

READY TO APPLY

If youre an experienced Motor Claims Handler looking for your next opportunity in Bolton with excellent benefits and career support wed love to hear from you.

Apply now by submitting your CV or contact Red Dot Search to discuss this motor claims opportunity in confidence.