Motor Claims Adjuster

QBE Europe; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent insurance company in Leeds is seeking a Motor Claims Adjuster to join their dynamic team. You will be responsible for investigating motor incidents, negotiating settlements, and maintaining compliance with regulations. Ideal candidates should possess excellent communication skills and a basic understanding of motor insurance. This role offers a hybrid working model and great benefits including flexible working options, a pension plan, and comprehensive medical insurance.

Benefits

30 days holiday a year

Flexible working options

10% employer pension contributions

Private medical insurance

Family-friendly policies

Short-term remote work abroad

Cycle-to-Work scheme

Qualifications

• Ability to structure your day to prioritise required tasks.
• Excellent communication skills both written and verbal.
• Ability to navigate Microsoft applications.
• Basic understanding of motor insurance.
• Ability to navigate multiple systems throughout a claims journey.
• Must have the right to work in the UK.

Responsibilities

• Investigate and negotiate motor incidents for liability and settlement.
• Communicate with internal and external customers and stakeholders.
• Respond to client correspondence and phone calls within service standards.
• Review estimates, invoices, and total loss reports.
• Maintain claim files to meet FCA and GDPR regulations.
• Utilize partner portals for proactive claims management.

Skills

Case Management

Claims Settlement

Collaboration Tools

Communication

Critical Thinking

Customer Service

Data Privacy

Detail-Oriented

Insurance Policies

Prioritization

Problem Solving

Risk Assessments

Standards Compliance

Tools

Microsoft Applications

Job description

Primary Details

Time Type: Full time | Worker Type: Employee

Motor Claims Adjuster

Leeds/Hybrid

The Opportunity

Join Our Dynamic Motor Damage Claims Team in Leeds! We have an exciting opportunity for you to become part of a fast-paced and innovative claims team within the Motor Damage Department in Leeds. In this role you will be at the forefront of reviewing and advancing new and existing claims, driving them to final settlement with precision and expertise.

With great benefits and the chance to work within a diverse and inclusive company where your unique perspectives and contributions are valued.

Your New Role

• Investigate and negotiate motor incidents to ensure we agree liability and settlement on the best possible terms.
• Communicate and build relationships with our internal customers, external customers and stakeholders.
• Respond to client correspondence, online chat portal and phone calls within required service standards.
• Review, consider and evaluate estimates, invoices, and total loss reports.
• Maintaining claim files to meet FCA, PRA and GDPR regulations.
• Access and utilize partner portals for pro-active claims management.

About You

• Ability to structure your day to prioritise required tasks and responsibility.
• Excellent communication skills both written and verbal.
• Ability to navigate Microsoft applications.
• Basic understanding of motor insurance.
• Ability to navigate multiple systems throughout a claims journey.
• Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation https://qbeeurope.com/careers/flex-qbe/.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include:

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

You can view all our awards here.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page.

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.