Motability Account Manager

Nissan Motors; Rickmansworth; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading automotive company in the UK is looking for a candidate to manage Motability campaigns and pricing strategies while ensuring a great customer experience. The ideal candidate will be proficient in Microsoft Office, have exposure to Product Management or Marketing, and excellent planning skills. You will play a crucial role in engaging with various stakeholders and will have the opportunity for career development and various employee benefits.

Benefits

Attractive car ownership scheme

Flexible working practices

Comprehensive health & wellbeing offerings

Qualifications

• Exposure to Product Management, Operations or Marketing Position.
• Involvement with Motability Scheme is desirable.
• Experience in a Dealer Facing Role / Field role is a plus.

Responsibilities

• Manage Quarterly Motability Campaigns and ensure deadlines are met.
• Develop competitive pricing strategies for the Motability scheme.
• Collaborate with Motability Operations and maximize residual values.
• Influence the marketing and customer journey for Motability customers.
• Maintain the Motability section of the Nissan website.

Skills

Proficient in Microsoft Office package

Cross functional working

Planning skills

Job description

Overview of Company

We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.

Overview of Marketing

Nissan has a strong reputation for innovation. It is the responsibility of our product marketing, communications and marketing planning teams to ensure that the Nissan brand and product portfolio are successfully communicated and maintain a strong presence in the UK marketplace. Nissan continues to optimise product development and deliver highly innovative technology creating truly state-of-the-art vehicles. The teams work closely with world renowned advertising and PR agencies to support the delivery of exciting initiatives – from creating the world’s first remote control car, the 100% electric ice-cream van, to award winning partnerships campaigns.

Overall Purpose of the Role

• Why – To offer Motability customers a fantastic customer experience
• How – Build a competitive and innovative Nissan Motability scheme, work with marketing programs, product marketing, sales functions and the dealer network to ensure competitiveness and excellence in all marketing touchpoints
• What – Project lead on Motability ensuring profit and volume is achieved
• This is an Individual contributor role and does not directly manage a team.

Main Tasks and Responsibilities

• Program management
  • Effective planning of Quarterly Motability Campaigns, including ensuring strict Motability deadlines are met, for the launch of each new price list
  • Develop competitive pricing strategy, using variable marketing expense to achieve target profit
  • Monitor cross carline mix and volume forecasts vs budget
  • Maintain and generate ongoing performance reports
• Account Management
  • Manage relationship with Motability Operations incl. product presentations, campaign inputs, troubleshooting
  • Ensure Nissan Motability residual values are maximised through regular product briefings and performance updates
  • Responsible for pricing/invoicing queries, pricing tables, one off pricing actions, validation of subsidy invoices
• Customer Journey
  • Influence marketing and customer relationship journey, through liaison with Product Marketing and Communications
  • Maintain Motability section of the Nissan website with quarterly pricing campaign
  • Manage Motability events (e.g. Motability Scheme Live)
• Dealer Communication & Engagement
  • Manage Motability Intranet and provide communication to dealer network and field team
  • Develop dealer engagement plan (including dealer incentives)
  • Maintain and create Motability customer and dealer pricing lists
  • Work with poor performing dealers to reduce dealer dispersion (in liaison with field team)

Technical Skills

• Proficient in Microsoft Office package

Mandatory Previous Position/Rotation

• Exposure to Product Management, Operations or Marketing Position

<3>Desirable Previous Position/Rotation

• Involvement with Motability Scheme
• Marketing Product or Planning
• Dealer Facing Role / Field role
• Sales / Leasing Role

Other

• Experience in cross functional working with need to coordinate and influence internal and external stakeholders
• Planning skills, ability to manage projects / milestones and secure timely delivery.

The Support We Give You

We firmly believe that investment in our employees is integral to their growth and success. As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits. This includes an attractive car ownership scheme, flexible working practices, comprehensive health & wellbeing offerings and team building days. And if that doesn’t whet your appetite, we’re also really proud of our flexible benefits scheme, every employee has the opportunity to flex their benefits to suit their lifestyle; from increasing your Private Medical Insurance cover to embracing our cycle-to-work scheme, we’ve got you covered.

Diversity and Inclusion

NMGB’s aim is for employees to be able to work in a worry-free, “best-self” manner, pursuing their careers regardless of gender, orientation, ability, heritage or any other factors and at the same time able to choose from various workstyles to suit their stage of life or background. NMGB has a huge focus on how we can ensure we benefit from a rich diversity in our workforce and to understand the best ways to support everyone who works for us. Our partnerships with Pride 365 and Valuable 500 have helped to educate us and open our eyes to ensuring everyone is welcomed and understood.

Maple Cross Hertfordshire United Kingdom