Overview
You will play a key role in a team of Technicians and Preparation Assistants in ensuring that all vehicles are prepared to the Motorpoint Standard, delivering excellent levels of customer service at every step.
Responsibilities
- Carry out pre-delivery inspections of vehicles and ensure they are prepared to the Motorpoint standard ahead of customer collection.
- Perform MOT tests where required.
- Carry out repair work on vehicles where necessary, ensuring that all work meets Motorpoint's Quality Standard.
- Liaise with both Customer Experience and Sales teams to ensure that vehicles flow through our process smoothly and that customers receive an outstanding level of service.
- Ensure that DVSA standards and health and safety regulations are met.
- DVSA accreditation as an MOT Tester.
- Full UK driving licence.
- Good knowledge of current MOT testing regulations and procedures.
- Strong diagnostic and problem-solving skills with the ability to identify and rectify defects efficiently.
- Good attention to detail and accuracy in completing paperwork and documentation.
- Effective communication skills to interact with customers and team members.
- Ability to work independently and as part of a collaborative team.
- Basic computer literacy for completing digital documentation.
- Strong time management skills to ensure timely completion of tests and inspections.
- Adaptability to handle a diverse range of vehicles and testing scenarios.
- A commitment to upholding ethical standards and ensuring the integrity of the testing process.
- Strong interpersonal skills and the ability to build trust with customers.
- For the right candidate, we offer training and accreditation support, with a two-year commitment required after training completion.
About Motorpoint
Motorpoint is the UK's leading omnichannel car retailer of nearly new cars. We strive to deliver a first-class experience for customers and to create a supportive, values-driven workplace.
Benefits
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through the My M.O.T platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team meals
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!