Mortuary and Bereavement Officer

NHS; Pontyclun; On-site; GBP 25,000 - 27,000; Full time

Job summary

A health board in Wales is seeking full-time Mortuary and Bereavement Support Officers to ensure efficient service operations within the Pathology Department. The post involves diverse responsibilities, including management of daily tasks, handling of bodies, and maintaining hygiene standards. Candidates must possess excellent communication skills, compassion, and a relevant NVQ qualification. The role offers significant opportunities for career growth and is situated in a beautiful region with stunning natural surroundings.

Benefits

Generous leave

Flexible work opportunities

Career growth access

Qualifications

• Ability to travel within geographical area in a timely manner.
• Experience of working in care of the deceased.
• Knowledge of Medical Examiners Office and Human Tissue Authority.

Responsibilities

• Organise and coordinate daily caseload tasks efficiently.
• Receive and release bodies ensuring quality standards.
• Drive the mortuary's private ambulance as required.

Skills

Excellent telephone and communication skills

Good time management and organisational skills

Ability to demonstrate compassion and empathy

Attention to detail

Education

NVQ Level 2 in Customer Service

Job description

Job Summary

An exciting opportunity has arisen within the Pathology Department at Cwm Taf Morgannwg for full time Mortuary and Bereavement support officers who will be trained to work across the health board sites.

The post-holder will undertake a range of duties and contribute to the efficient and effective running of the mortuary service, working under their own initiative and prioritising their own workload to ensure the smooth running of a very busy service and become an integral member of the team.

The applicant should have a good standard of general education and excellent written and verbal communication skills. Applicants should be able to demonstrate an attention to detail and an ability to learn new tasks. They will need to have a sound knowledge of a range of Microsoft office packages. An understanding of customer care and meeting the needs of the general public is necessary for this position, therefore an excellent telephone and communication manner will need to be demonstrated.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

Main duties of the job

Organise and co-ordinate the daily caseload to ensure that required tasks are undertaken and completed in a timely manner.

Receive and release of bodies, ensuring that they meet quality standards of identification and documentation as defined in Standard Operating Procedures.

Prepare and measure bodies. Prepare and lay out bodies in the viewing facility to be viewed by relatives, friends or police.

Deal with telephone and other enquiries relating to the service both from inside and outside the UHB, dealing with queries efficiently and politely.

Liaise with the Medical Examiner Service and doctors to ensure the completion of death certificates as required.

Maintain high standards of hygiene within the mortuary and associated areas.

Clean and disinfect equipment and report any problems to the departmental manager. Undertake assessment of infection risks on bodies received in the mortuary.

Drive the mortuary's private ambulance in accordance with the provision of the service.

Ensure the secure keeping of the department's private ambulance vehicle and fuel charge card.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Details

Date posted: 15 January 2026

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,313 to £26,999 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 110-ACS008-0126

Job locations: Royal Glamorgan Hospital, Ynysmaerdy, Llantrisant, CF72 8XR

Job description

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Other Essential

• Ability to travel within geographical area in a timely manner.

Values Essential

• Ability to work independently as well as part of a team.
• Ability to prioritise competing demands.

Aptitude Essential

• Excellent telephone and communication skills.
• Good time management and organisational skills.
• Must be able to drive as role requires post holder to drive private ambulance.
• Ability to demonstrate compassion and empathy when dealing with the deceased and their relatives.
• Good general literacy and numeracy skills.
• Ability to work as part of a team and on own initiative with minimum supervision.

Desirable

• Welsh language speaking/listening skills at Level 3 or above

Experience Essential

• Experience of working in the care of the deceased.
• Proven record of excellent communication skills.

Knowledge Essential

• Knowledge and understanding of death registration and statutory duties.
• Knowledge and understanding of Medical Examiners Office.
• Knowledge of the Human Tissue Authority (HTA) structures.
• Knowledge of customs of other faiths and ethnic groups surrounding death.

Qualifications Essential

• NVQ Level 2 in Customer Service or possess equivalent qualification or demonstrate skills, knowledge and experience to equivalency.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name: Cwm Taf Morgannwg University Health Board

Address: Royal Glamorgan Hospital, Ynysmaerdy, Llantrisant, CF72 8XR

Employer's website: https://joinctm.wales/