Mortgages Apprenticeship 2026

Howden; City Of London; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading insurance firm is offering a one-year apprenticeship in Mortgages and Financial Planning for recent students in London. This programme includes hands-on learning, a Level 3 qualification, and a supportive team environment. Successful apprentices will manage tasks such as supporting the Mortgage Administration team and handling client communications, while gaining valuable industry experience.

Benefits

Level 3 qualification

Structured development programme

Supportive team environment

Qualifications

• Final year sixth form/college students or recent college leavers.
• No experience in insurance is required; training will be provided.
• Resilient individuals who can manage multiple projects.

Responsibilities

• Gain a Level 3 qualification with one day a week dedicated to study.
• Support the Mortgage Administration team with case overflow.
• Handle incoming enquiry phone calls and emails.

Skills

Confident communication

Attention to detail

Organisational skills

Education

GCSE English and Maths at grade C/4 or above

Job description

Who we are

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance and operate as a powerful international team of 18,000 employees across more than 100 countries.

Our culture matters. Whether you value work/life balance, career progression, sustainability or volunteering, you’ll find like-minded people driving change at Howden.

Location and dates

Location: London

Start date: September 2026

Salary: £23,000

Closing date: 21st November 2025

What is the role?

This is a one-year apprenticeship programme in Mortgages and Financial Planning. Working alongside experienced administrators, you will gain insight into the mortgage life cycle and how we deliver excellent support to our clients. You will be part of a friendly and supportive team, with one day per week dedicated to studying towards a Level 3 qualification, while earning a salary and gaining real-world experience.

What you’ll do

• You will gain a nationally recognised Level 3 qualification for your programme, spending one day a week studying with a dedicated trainer who will support you to succeed.
• Take part in a year-long structured development programme to build the skills and confidence needed to thrive in your role; you’ll learn alongside a group of peers.
• Learn the foundations of mortgage broking through hands-on learning and structured apprenticeship training.
• Support the Mortgage Administration team with case overflow and administrative tasks such as data entry, chasing and processing invoices and completion checks.
• Build confidence handling incoming enquiry phone calls and emails.
• Play an active role in chasing solicitors by telephone and email.
• Collaborate with brokers and support them in preparing mortgage documents.
• Participate in data projects to help improve daily team operations.

What we’re looking for

• No experience in insurance is required; we’ll teach you everything you need to know.
• Final year sixth form/college students or recent college leavers.
• GCSE English and Maths at grade C/4 or above.
• Confident communicators who thrive on working with others.
• Good attention to detail and written communication.
• Resilient individuals who are organised and can manage multiple projects.
• Confident taking phone calls with clients at all levels and delivering good customer service.

Application process

• Online application form – no CV required. You will not be asked to submit a CV; upload a blank document instead.
• Online gamified assessment – games to understand your natural strengths. No right or wrong answers. You can complete it on mobile or laptop.
• Pre-recorded video interview – record your answers to a few questions in your own time.
• Assessment centre – an in-person day at a nearby office with group activities. Travel costs for this day are covered.

Equal opportunity and adjustments

Howden is committed to equality, diversity and inclusion in the workplace. We welcome applications from all backgrounds. We can provide reasonable adjustments to support your application where needed, including flexible hours or hybrid working where possible.

If you are excited by this role but unsure if it’s the right fit, apply and we will be in touch to discuss adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Please contact your Recruitment Partner to learn more.*

What we offer in return

A career that you define. We value diversity and look for individuals who share our values:

• Bravery to try something new
• Support for each other in daily moments and bigger challenges
• A commitment to making a positive difference at work and beyond

Be sure to follow our Early Careers team for updates and tips on how to succeed in our assessments and interviews.