Mortgage Telephone Business Development Manager

Metro Bank; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial services organization is seeking a Mortgage Telephone Business Development Manager to provide exceptional service to mortgage intermediaries. This role involves building strong relationships, developing business opportunities, and managing inquiries effectively. Candidates should have a strong understanding of mortgage products and regulations, with proven experience in banking or financial services. The role offers a competitive salary, discretionary bonuses, and opportunities for hybrid working, ensuring a balance between work and personal life.

Benefits

Generous holiday allowance

Healthcare

Attractive pension scheme

Life assurance

Colleague discounts

Qualifications

• Experience in a banking or financial services organization.
• Proven relationship and stakeholder management experience.
• Knowledge of mortgage product and policies.

Responsibilities

• Serve as the main contact for mortgage intermediaries.
• Develop and support intermediary partners.
• Identify new business opportunities and manage inbound inquiries.

Skills

Relationship management

Excellent communication skills

Presentation skills

Mortgage product knowledge

Stakeholder management

Education

CeMAP qualification

Job description

• Our Mortgage Telephone Business Development Managers are the face and voice of Metro Bank for mortgage intermediaries, responsible for delivering AMAZING service
• Be a key point of contact for mortgage intermediaries, by building relationships while promoting our specialist proposition
• Proactively develop and support our intermediary partners – working alongside field-based Business Development Managers
• Activities include identifying new opportunities, outbound calling and virtual presentations, whilst managing your intermediaries inbound new business enquiries and application updates
• Be passionate about providing an AMAZING and professional service to mortgage intermediaries, ensuring a full understanding of our mortgage proposition and our target market, within our SLAs
• Plan 2-3 weeks ahead, but reacting to changes in the market, new products, and specific business needs
• Understand the regulatory obligations of the intermediary mortgage channel and the wider mortgage and banking sector
• You must have knowledge and experience gained within a previous role within banking or another financial services organization
• You must have proven relationship and stakeholder management experience
• You must have excellent mortgage product and policy knowledge
• You must have up to date knowledge of compliance and Mortgage regulation
• You must have knowledge and work experience gained within a previous mortgage role within the intermediary or direct industry, or as a Telephone BDM/consultant in another organization
• Excellent communication and presentation skills, with the ability to influence and the confidence to work independently
• Ideally CeMAP qualified
• Clearly passionate about developing your career within mortgages
• To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services – we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).