Mortgage Network Compliance Supervisor

Refresh Network; City Of London; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading mortgage compliance organization is seeking a Mortgage Network Compliance Supervisor to oversee compliance processes remotely. This full-time role involves supporting advisers in achieving regulatory standards, conducting quality assurance reviews, and training new advisers. The ideal candidate will possess strong regulatory knowledge and supervisory experience in mortgage lending, coupled with excellent communication skills.

Qualifications

• Strong knowledge of regulations related to mortgage lending.
• Experience in supervising a team of mortgage advisers.
• Attention to detail and integrity in all dealings.

Responsibilities

• Support advisers to achieve and maintain Competent Adviser Status.
• Conduct business standards reviews and provide feedback.
• Train new mortgage and equity release advisers.
• Handle adviser queries effectively.

Skills

Supporting brokers to achieve CAS

Experience in reviewing mortgage files

Knowledge of FCA regulatory requirements

Coaching and mentoring skills

Handling difficult conversations

Customer complaint management

Job description

About the job Mortgage Network Compliance Supervisor

Mortgage Network Compliance Supervisor (Remote)

We are seeking a Mortgage Supervisor with a strong knowledge of, and experience of, supporting brokers to achieve CAS, & maintaining CAS, along with file reviewing process & regulations to join our growing team in the UK.

The successful candidate will play a crucial role in overseeing and maintaining competence with regulatory requirements governing mortgage lending activities. With a focus on integrity and attention to detail, this individual will safeguard the interests of our clients and uphold the reputation of our organisation.

This role is a full time, permanent position working remotely from home.

Key Responsibilities

Working with the Compliance Manager to:

• Support an adviser to achieve Competent Adviser Status
• Support the advisers to maintain Competent Adviser Status
• Training and Education - get involved with the Induction training of both mortgage & equity release advisers
• Increase awareness & compliance regulations of Equity Release
• Quality Assurance and Monitoring - complete business standards reviews and observations
• Complete reviews of mortgage, insurance and equity release cases, provide feedback on risks, shortfalls or potential fraud for adviser action
• Undertake 121 meetings ensuring all KPIs are being met by the adviser
• Deal with adviser queries by phone/email
• Monitor AR CPD records and provide feedback
• Review sales promotions and documentation and provide feedback/guidance as required
• Point of contact for customer complaints
• Identify potential process/systems/documents improvements
• Knowledge of FCA regulatory requirements
• Experience of supervising a team of mortgage advisers
• Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements
• Coaching and mentoring skills
• Able to handle difficult conversations
• Experience of handling customer complaints