Mortgage & Loans Customer Advisor – Hybrid (Bradford)

Banco Santander; Bradford; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading global financial institution in Bradford is looking for passionate Customer Service Advisors to join the Homes Direct Servicing team. This full-time role offers a starting salary of £24,000, plus benefits including a £500 cash allowance, flexible working, and comprehensive health support. Applicants should be excellent communicators with strong numeracy skills and a dedication to customer satisfaction. Join us in transforming customer service in the banking sector.

Benefits

Annual cash allowance of £500

25 days holiday plus bank holidays

Voluntary healthcare benefits

8% salary contribution to pension

Company-funded death-in-service benefit

Wellbeing support

Global growth opportunities

Qualifications

• Required to have excellent verbal and written communication skills.
• Must possess extensive computer and numeracy skills.
• A passion for delivering outstanding customer service is essential.

Responsibilities

• Handle customer queries related to mortgages or loans.
• Encourage customers to utilize digital services.
• Identify vulnerabilities and potential fraud.

Skills

Excellent verbal communication

Written communication skills

Numeracy skills

Customer service orientation

Attention to detail

Adaptability to change

Job description

A leading global financial institution in Bradford is looking for passionate Customer Service Advisors to join the Homes Direct Servicing team. This full-time role offers a starting salary of £24,000, plus benefits including a £500 cash allowance, flexible working, and comprehensive health support. Applicants should be excellent communicators with strong numeracy skills and a dedication to customer satisfaction. Join us in transforming customer service in the banking sector.