Mortgage Loan Processor

Stellar Select Limited; Enfield; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading employment agency is looking for a Mortgage Loan Processor to manage the mortgage application process, ensuring smooth progress from enquiry to offer. Ideal candidates will have experience in mortgage administration, strong communication skills, and a proactive attitude. Key responsibilities include liaising with clients and lenders, updating CRM systems, and handling enquiries. Benefits include a contributory pension scheme, private medical healthcare, and generous leave.

Benefits

Contributory Pension scheme

Private Medical Healthcare

Life Assurance

Dental Plan

Free eye tests

Annual leave purchase scheme

Social events

Refreshments

25 days of annual leave

Superb development opportunities

Qualifications

• Previous administration experience with a mortgage broker or in property finance is essential.
• Experience in mortgage packaging and financial services required.

Responsibilities

• Manage enquiries and liaise with brokers, clients, and lenders.
• Request references for each application.
• Log new enquiries and maintain updates.
• Follow up cases with relevant parties.
• Ensure the CRM system is regularly updated.
• Handle inbound calls and manage documentation checks.

Skills

Strong communication skills

Team player

Proactive

Good administration skills

Ability to manage deadlines

Job description

Job Title: Mortgage Loan Processor

Location: Hertfordshire

Salary: Up to £35,000 depending on experience

Hours: Monday to Friday 9 am to 5:30 pm

Benefits

• Contributory Pension scheme
• Private Medical Healthcare
• Life Assurance
• Dental Plan
• Free eye tests
• Annual leave purchase scheme
• Social events
• Refreshments
• 25 days of annual leave with bank and public holidays on top
• Perk box
• Superb development opportunities

About our Client

You’ll be at the heart of the mortgage application process, managing enquiries, liaising with brokers, clients, and lenders, and ensuring cases progress smoothly through to offer.

This role is ideal for someone with strong communication skills, the ability to manage their own diary and deadlines, and previous administration experience gained with a mortgage broker or from a property finance background.

You’ll thrive if you are resilient, flexible, self‑motivated, and enjoy being part of a collaborative team where your contribution makes a real difference to clients and colleagues alike.

Responsibilities

• Requesting references relevant to each application (from lenders, accountants, solicitors, etc)
• Logging new Enquiries and updating the various spreadsheets needed in the Residential Dept
• Compiling updates to send to brokers and clients throughout the application and offer stages, but also chasing relevant parties for updates.
• Following up cases with lenders, clients, & Brokers
• Ensuring the CRM system is regularly updated with the correct details and that the cases are up to date.
• Answering inbound calls
• Inputting enquiries into the CRM system for advisers
• Checking documentation on cases to ensure correct and in line with what has been requested
• Instructing and managing the valuation process for certain lenders

Experience required

• Previous experience within administration roles is essential, and experience in the financial services industry, specifically mortgage admin with a broker or property finance
• Mortgage packaging experience
• Good communication skills
• Team player
• Proactive and able to identify and highlight areas of improvement

For more information regarding the role of Mortgage Loan Processor, please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.