Mortgage Customer Service Advisor - Hybrid

Skipton Building Society; Skipton; Hybrid; GBP 25,000; Full time

Job summary

A leading building society in the UK is seeking a Customer Service Adviser for their Homes business. In this role, you will manage customer queries regarding mortgages, ensuring high levels of service while identifying additional financial opportunities. The position offers hybrid working options post-training and includes a variety of benefits aimed at supporting employees' well-being and growth.

Benefits

Annual discretionary bonus scheme

25 days annual leave plus bank holidays

Private medical insurance

Flexible working options

Training and development support

Qualifications

• Experience in a customer-facing role.
• Ability to maintain rapport with stakeholders.
• Willingness to learn and follow processes.

Responsibilities

• Handle inbound customer calls regarding mortgage accounts.
• Provide high-level customer service and address complaints.
• Identify additional financial product opportunities.

Skills

Customer service experience

Strong communication skills

Ability to build relationships

Adaptability

Empathy

Job description

A leading building society in the UK is seeking a Customer Service Adviser for their Homes business. In this role, you will manage customer queries regarding mortgages, ensuring high levels of service while identifying additional financial opportunities. The position offers hybrid working options post-training and includes a variety of benefits aimed at supporting employees' well-being and growth.