Mortgage Complaints Investigator (Remote)

Kensington Mortgages; Maidenhead; Remote; GBP 22,000 - 27,000; Full time

Job summary

A financial services provider is seeking a Complaints Investigator to manage mortgage-related complaints. The ideal candidate will have experience in financial services and demonstrate strong communication skills. You'll resolve complex issues, analyze documentation, and collaborate with various departments to enhance customer experiences. This role offers a supportive remote work environment with opportunities for professional development.

Benefits

Flexible work environment

Opportunities for personal growth

Inclusive culture

Qualifications

• Solid background in Financial Services with a strong understanding of complaints process.
• Proven experience in a fast-paced environment focused on exceptional customer service.
• Ability to interpret and respond to complex complaints clearly.

Responsibilities

• Resolve mortgage related complaints from customers and regulatory bodies.
• Create strong written responses to customers.
• Analyze mortgage files and relevant policies for complaints.

Skills

Financial Services Experience

Customer-Centric Mindset

Communication Skills

Strong Attention to Detail

Organisation Skills

Technology Proficiency

Decision Making

Tools

Microsoft Office

Complaints Management System

Job description

A financial services provider is seeking a Complaints Investigator to manage mortgage-related complaints. The ideal candidate will have experience in financial services and demonstrate strong communication skills. You'll resolve complex issues, analyze documentation, and collaborate with various departments to enhance customer experiences. This role offers a supportive remote work environment with opportunities for professional development.