Mortgage Broker Account Manager

Together Limited; Cheadle; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading mortgage service provider in Cheadle seeks a Mortgage Broker Account Manager to deliver exceptional customer service and manage relationships with key brokers. The successful candidate will need to drive sales and meet KPIs while collaborating with Account Managers. Strong sales abilities and communication skills are essential for this role.

Qualifications

• Experience in a customer-facing role, ideally in mortgage or financial services.
• Ability to work collaboratively with Account Managers.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service to mortgage brokers via phone and email.
• Update Account Managers with feedback from brokers.
• Promote the company's products and services.

Skills

Exceptional customer service

Strong relationship management

Sales drive

Job description

As a Mortgage Broker Account Manager you will deliver outstanding service both on the phone and via emails with key Mortgage Brokers to build strong relationships. You will work with Account Managers to drive sales and ensure that KPI's are met. As a Mortgage Broker Account Manager we are looking for someone to:

• Respond to inbound intermediary telephone enquiries, giving exceptional customer service in relation to product and criteria information
• Update the Account Managers with regular feedback from the Brokers and in terms of the market, helping the Account Manager's to identify new opportunities.
• Identify intermediary needs, clarify information and provide accurate solutions across all product offerings
• Manage new/existing relationships, promoting company's products and services
• Immerse themselves fully in the policies, procedures and the culture of Together to enable a high level representation of the company at all levels with our intermediary partners.