Mortgage Administrator

Fintelligent Search; Wythenshawe; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading financial technology firm in South Manchester seeks a Mortgage Case Manager. You will review loan applications, verify customer information, and build strong relationships while ensuring high standards of service. This role offers a salary between £30,000 to £32,000, with potential earnings up to £45,000 and a hybrid working model. Join a team dedicated to innovation and customer satisfaction.

Benefits

Private health and dental cover

Life assurance scheme

25 paid holidays plus a duvet day on your birthday

Daily breakfast and free snacks

Up to 4% matched pension

Opportunities for learning and development

Qualifications

• Knowledge of secured loans or a background in car finance or a similar industry.
• Performance-driven mindset focused on achieving targets.
• Exceptional customer service skills fostering long-term loyalty.
• Organised and capable of managing multiple cases in a fast-paced environment.
• Strong communication and interpersonal skills.
• Detail-oriented with strong problem-solving abilities.
• Flexible and willing to work shifts as needed.

Responsibilities

• Review and package secured loan applications for accuracy and completeness.
• Verify customer information, including income and credit history.
• Prepare and process essential loan documents.
• Conduct thorough due diligence on applications.
• Communicate with lenders and resolve any issues during the loan process.
• Liaise with customers, guiding them through the application process.
• Build strong customer relationships, ensuring satisfaction.
• Meet targets and KPIs while maintaining high customer service standards.
• Stay informed on industry regulations to provide accurate guidance.

Skills

Knowledge of secured loans

Performance-driven mindset

Exceptional customer service

Organisational skills

Communication skills

Detail-oriented

Problem-solving abilities

Flexibility

Job description

Are you ready to take the next step in your career as a Mortgage Case Manager in South Manchester? Our client is a leading force in the financial technology sector, offering innovative solutions to help users manage their credit and financial decisions. This is a fantastic opportunity to join a team that values growth and customer satisfaction.

This Mortgage Case Manager role offers a competitive salary of £30,000 to £32,000, with on‑target earnings reaching up to £45,000. Enjoy the flexibility of a hybrid working model, with 2 days in the office and 3 days from home after probation. Plus, benefit from private health and dental cover, and a life assurance scheme.

Our client is a trailblazer in the financial technology industry, dedicated to improving financial well‑being through user‑friendly credit scores, reports, and a marketplace for financial products. With a global presence, the company is committed to leveraging technology to empower users to make informed financial choices.

As a Mortgage Case Manager, you will:

• Review and package secured loan applications for accuracy and completeness.
• Verify customer information, including income and credit history.
• Prepare and process essential loan documents.
• Conduct thorough due diligence on applications.
• Communicate with lenders and resolve any issues during the loan process.
• Liaise with customers, guiding them through the application process.
• Build strong customer relationships, ensuring satisfaction.
• Meet targets and KPIs while maintaining high customer service standards.
• Stay informed on industry regulations to provide accurate guidance.

Package and Benefits:

• Annual salary of £30,000 to £32,000, with potential earnings up to £45,000.
• Hybrid work environment with 2 days in the office and 3 days from home after probation.
• 25 paid holidays plus a duvet day on your birthday.
• Private health and dental cover, including mental health support.
• Life assurance scheme and up to 4% matched pension.
• Daily breakfast, free snacks, and access to discounts.
• Opportunities for learning and development, including leadership‑led training.

About You

• Have knowledge of secured loans (desirable but not essential) or have a background in car finance or a similar industry.
• Possess a performance‑driven mindset, focused on achieving targets.
• Deliver exceptional customer service, fostering long‑term loyalty.
• Be organised and capable of managing multiple cases in a fast‑paced environment.
• Excel in communication and interpersonal skills.
• Be detail‑oriented with strong problem‑solving abilities.
• Be flexible and willing to work shifts as needed.

If you have experience or interest in roles such as Loan Processor, Financial Advisor, Credit Analyst, Customer Service Representative, or Loan Officer, this Mortgage Case Manager position could be the perfect fit for you.

If you're a motivated individual ready to make a real impact in a thriving company, this Mortgage Case Manager role could be your next career move. Apply now to join a team that values innovation, customer satisfaction, and continuous growth.