Mortgage Administrator

NRG-Resourcing; Greater London; Hybrid; GBP 35,000; Full time

Job summary

A growing mortgage team in Central London is seeking a detail-oriented Mortgage Administrator to manage mortgage cases from start to finish. Candidates should have at least 2 years of experience in mortgage administration and strong organizational skills. This full-time role offers a competitive salary of £35,000 along with structured training and career progression opportunities. Enjoy working from home one day a week for better work-life balance.

Benefits

Remote work on Fridays

Structured training

Career progression opportunities

Qualifications

• Minimum of 2 years’ experience in mortgage administration.
• Strong organizational skills and ability to manage multiple files with accuracy.
• Knowledge of regulatory requirements including FCA, AML, and document verification.

Responsibilities

• Manage the full lifecycle of mortgage cases from application to legal completion.
• Liaise with clients, lenders, solicitors, and surveyors to resolve queries.
• Maintain accurate, up-to-date case tracking in CRM or case management systems.

Skills

Organizational skills

Written communication

Verbal communication

Proactivity

Tools

CRM systems

Job description

Mortgage Administrator (Full Time – Fridays from home)

Join a fast-growing mortgage team where your attention to detail can make the difference between a good client experience and an exceptional one.

About the Role

We are working with a well-established real estate finance team in Central London that prides itself on delivering professional, tailored mortgage solutions to a diverse client base, from first-time buyers to seasoned investors.

We are seeking a Mortgage Administrator with ambition, precision, and customer focus to join the team.

As a Mortgage Administrator, you will manage the full lifecycle of mortgage cases from application to legal completion. You will liaise with advisers, clients, lenders, solicitors, and internal systems to ensure each file is accurate, compliant, and progressed efficiently. This is a full-time role based in Central London, with one day per week working from home on Fridays once settled in.

Key Responsibilities

• Receive, review, and input mortgage applications into lender portals and check completeness of documents.
• Liaise with clients, lenders, solicitors, and surveyors to chase missing information and resolve queries.
• Maintain accurate, up-to-date case tracking in CRM or case management systems.
• Ensure all documentation and processes comply with FCA regulations, AML / KYC, and internal quality standards. Prioritise cases, manage tight deadlines, and escalates issues to avoid delays.
• Support advisers with administrative tasks such as illustrations, rate comparisons, and communications.
• Assist with general team tasks and help improve internal processes.

Skills & Experience

• Minimum of 2 years’ experience in mortgage administration.
• Strong organisational skills and ability to manage multiple files with accuracy.
• Excellent written and verbal communication skills.
• Competent with CRM / case management systems.
• Knowledge of regulatory requirements including FCA, AML, and document verification.
• Proactive, reliable, and able to identify and execute process improvements.

Package & Benefits

• Salary £35,000 negotiable depending on experience.
• Full-time Monday to Friday, with Friday remote work once up to speed.
• Central London office location with easy commute.
• Structured training with career progression into senior administration or advisory support roles.

Why Apply

• Be part of a dynamic team where your work has visible impact and measurable performance.
• Work in an environment that values accuracy, initiative, and personal development.
• Flexibility to work from home one day per week supports work-life balance.

If you thrive in a structured, detail-oriented environment and want to advance your mortgage administration career in a team that rewards excellence, we would love to hear from you. Submit your CV with a short note highlighting what makes you an exceptional administrator.