Mortgage Administrator

Humphrey & Kirk; Chelmsford; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A financial services company based in Chelmsford is seeking a proactive Mortgage Administrator. The role involves supporting mortgage processes, liaising with lenders and solicitors, and providing excellent service to clients. Successful candidates will have strong organizational skills and confidence in communication. This full-time position includes a salary of £24,000 – £26,000 and offers hybrid working options post-probation, along with a variety of employee benefits.

Benefits

Hybrid working options

Training & development opportunities

Pension enrollment

Health and wellbeing program

Birthday day off

Qualifications

• Previous experience in a similar role is advantageous.
• Strong organizational skills and attention to detail.
• Confident, outgoing, and personable with excellent communication skills.

Responsibilities

• Liaise with lenders to obtain updates on mortgage applications.
• Communicate with solicitors and other parties until completion.
• Process incoming mail and manage the central inbox.
• Work closely with Mortgage Advisors to support client needs.

Skills

Organizational skills

Communication skills

Confidence

Job description

Job Title: Mortgage Administrator
Location: Head Office, Chelmsford
Salary: £24,000 – £26,000 per annum (depending on experience)
Hours: Full-time, Monday to Friday, 8:30am – 5:30pm

Overview

We are seeking a proactive and organized Mortgage Administrator to join our Mortgage Service Centre. This role involves supporting mortgage processes from application to completion, liaising with lenders, solicitors, and internal teams, ensuring an excellent service experience for clients.

Key Responsibilities

• Liaise with lenders to obtain updates on mortgage applications and progress cases to offer stage.
• Communicate with solicitors and other relevant parties until mortgage completion.
• Process incoming mail, manage the central inbox, and handle telephone enquiries.
• Work closely with Mortgage Advisors and Sales teams to support client needs.
• Keep clients informed of progress and any potential challenges.
• Occasionally visit branch offices to support Advisors in the field.

Requirements

• Previous experience in a similar role is advantageous.
• Strong organizational skills and attention to detail.
• Confident, outgoing, and personable with excellent communication skills (oral and written).
• Ability to manage time effectively and work under pressure.

Benefits

• Hybrid working options after probation.
• Training & development opportunities.
• Reward & recognition initiatives.
• Pension enrollment.
• Health and wellbeing program.
• Birthday day off.
• Attractive holiday allowance with additional days for length of service.