Mortgage Administration Manager

Stellar Select Limited; Watford; On-site; GBP 39,000 - 47,000; Full time

Job summary

A recruitment agency based in the UK is seeking a Mortgage Administration Manager to oversee the administrative function and support the sales team. You will train new members, manage operational tasks, and ensure compliance while maximizing sales opportunities. The ideal candidate has experience in financial services, people management, and strong PC skills. The role offers a salary of up to £47,000 plus bonuses and excellent benefits including a contributory pension and private healthcare.

Benefits

Contributory Pension scheme

Private Medical Healthcare

Life Assurance

Dental Plan

Free eye tests

Annual leave purchase scheme

Social events

Refreshments

20 days annual leave with bank and public holidays

Perk box

Superb development opportunities

Responsibilities

• Onboard, train, and support new sales team members on systems, processes, and core criteria.
• Ensure timely completion of administrative tasks to support sales targets and meet SLA requirements.
• Create and deliver training materials, sales aids, and management information to drive team performance.
• Manage workloads, prioritise requests, and assist directly with tasks to meet business objectives.
• Support introducers, intermediaries, and brokers, handling queries and maximizing sales opportunities.
• Maintain introducer records, system permissions, and compliance documentation.
• Stay informed on group products, cross-sell opportunities, and relevant market trends.
• Keep systems up to date, accurately recording activities and discussions.
• Perform additional duties as required in line with business needs.

Skills

Experience within an administrative or sales role in financial services or bridging finance

Previous experience in people management

PC Literate with a good knowledge of Outlook, Word and PowerPoint

Intermediate MS Excel knowledge

Job description

Overview

Job Title: Mortgage Administration Manager

Location: Watford

Salary: Up to £47,000 plus bonus

Hours: Monday to Friday 9 am to 5.30 pm

Benefits:

• Contributory Pension scheme
• Private Medical Healthcare
• Life Assurance
• Dental Plan
• Free eye tests
• Annual leave purchase scheme
• Social events
• Refreshments
• 20 days annual leave with bank and public holidays on top
• Perk box
• Superb development opportunities

About the position of Mortgage Administration Manager:

As a Mortgage Administration Manager, you will be a key figure in the bridging sales team. You will be responsible for oversight and management of the administration function but with spans of responsibility over the sales team, ensuring new members of the team are trained on the operational functions of the bridging sales division and drive forward the performance of the team.

You will be required to assist the administrators to ensure SLA's are met for all the admin responsibilities and work with the wider team to strive for the most streamlined customer journey, promoting best practise and areas of improvement.

The role will include administrative tasks which support the wider team to include sales reporting and management information, incentive management, maintenance of sales and origination systems, sales aids and competitor analysis.

As a manager, you will require the knowledge to be able to support introducers and handle bridging, development and commercial mortgage queries to provide impeccable service and maximise sales opportunities as an extension to the sales team.

Responsibilities for the role of Mortgage Administration Manager:

• Onboard, train, and support new sales team members on systems, processes, and core criteria.
• Ensure timely completion of administrative tasks to support sales targets and meet SLA requirements.
• Create and deliver training materials, sales aids, and management information to drive team performance.
• Manage workloads, prioritise requests, and assist directly with tasks to meet business objectives.
• Support introducers, intermediaries, and brokers, handling queries and maximizing sales opportunities.
• Maintain introducer records, system permissions, and compliance documentation.
• Stay informed on group products, cross-sell opportunities, and relevant market trends.
• Keep systems up to date, accurately recording activities and discussions.
• Perform additional duties as required in line with business needs.

Experience and skills required for the role of Mortgage Administration Manager:

• Experience within an administrative or sales role in financial services or bridging finance
• Previous experience in people management
• PC Literate with a good knowledge of Outlook, Word and PowerPoint
• Intermediate MS Excel knowledge

About Stellar Select

At Stellar Select, our commitment goes beyond recruitment; it\'s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here\'s what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
• Negotiation of Job Offers: We\'ll manage the negotiations on your behalf, aiming for offers that align with your expectations.
• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
• Matching to Other Roles: Your journey doesn\'t end with one opportunity. We explore matches to other roles based on your experience and interests.
• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Mortgage Administration Manager, please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC