Monitoring Operator

Securitas UK; Waterlooville; On-site; GBP 28,000; Full time

Job summary

A leading security firm in Waterlooville is hiring a Monitoring Operator. This role involves processing alarm activations, managing call outs, and monitoring CCTV. Ideal candidates would have customer service experience, strong communication skills, and the ability to work flexibly. Join a company that values teamwork and offers extensive benefits including health plans and discounts.

Benefits

Health plans

Discounted retail offers

Pension plan

Cycle to work scheme

Death in service benefit

Qualifications

• 1+ year of customer service experience.
• Excellent customer service skills.
• Great attention to detail and ability to work well under pressure.

Responsibilities

• Process alarm activations ensuring duty of care.
• Manage mobile alarm call outs and provide timely solutions.
• Monitor CCTV and respond to customer requests.

Skills

Customer service experience

Strong communication skills in English

Flexibility to work days & nights

Attention to detail

Ability to work under pressure

Job description

Company Description

• We’re Hiring: Monitoring Operator!
• Location: Waterlooville, PO7 7AJ
• Pay: £27,518.40 per annum
• Hours: 42 hours per week: 4 days on, 4 days off, 4 nights on, 4 nights off - 7am-7pm/7pm-7am
• Grade: Direct

From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Are you passionate about delivering outstanding customer service and confident in your ability to build rapport over the phone? We're looking for someone with a warm, professional telephone manner and a genuine desire to make every customer interaction a positive one.

As a Monitoring Operator at Securitas, you’ll do more than protect what’s important—you’ll empower people to thrive. Your presence will make others feel safe, welcome, and supported. Whether you’re patrolling key areas, managing gatehouse duties, or being the friendly face clients rely on, you’ll be an essential part of something bigger. Working on behalf of one of the world’s leading aerospace and defence organisations, every shift is a new chance to learn, grow, and make a difference.

This isn’t just another job. It’s your opportunity to step into a role as a Monitoring Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way.

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff
• Manage mobile alarm call outs and provide solutions in a timely manner
• Monitor CCTV and respond to all customer requests relating to their alarm system and elevate issues accordingly. Experience within a control room is preferred but not essential
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
• Ensure that all systems/databases are updated in a timely and accurate manner
• Provide client reports

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for: Someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• 1+ year of customer service experience
• Excellent customer service
• Flexibility to work days & nights
• The right to work in the UK, with a 5-year checkable history.
• Great attention to detail
• Can work well under pressure
• Strong communication skills in English—both written and spoken.

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity: We see potential in every person and situation

People: We open our eyes to all that’s good

Purpose: We make your world a safer place

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try out hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business... YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.