Monitoring Lead

Version 1; Birmingham; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Profit sharing

Mentorship programs

Flexible/remote working

Pension & private healthcare

Wellbeing programs

24 days holiday

Education assistance (AWS/Microsoft/Or

Red Hat

Awards programs

Diversity & inclusion

Job summary

Version 1 is seeking an experienced Monitoring Lead to own the Event Management tooling, act as SME, and drive currency, automation, and AI-enabled improvements across the ServiceNow and Opsview platforms in a UK context.

You will lead upgrades, coordinate customer transitions, and collaborate with Infra/Platform teams to ensure effective monitoring solutions and proactive incident response.

Qualifications

• Experience owning Event Management tooling, preferably Opsview or Nagios-based tools.
• Strong understanding of monitoring architectures, alert management, and platform integrations.
• Experience leading platform upgrades and migrations across production environments.
• Strong stakeholder management with cross-functional teams.
• Hands-on skills in automation and orchestration, with exposure to ServiceNow, AWS, and Azure, plus Terraform/Ansible.

Responsibilities

• Define, create and maintain Service Offering and detailed Service Description documentation in support of pre-sales.
• Own and manage the Event Management tooling environment (Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow).
• Define and drive the Event Management technology roadmap, ensuring alignment with operational strategy and industry best practices.
• Act as the Event Management SME, advising stakeholders on platform capabilities, enhancements, and improvements.
• Ensure currency and upgrade planning for all Event Management tools, including Collector updates, orchestrator upgrades, and base OS support.
• Lead configuration and toolset development, including template creation, check definitions, and orchestration logic.
• Identify, evaluate, and drive the implementation of AI and automation opportunities to reduce noise, accelerate triage, and support proactive incident management.
• Oversee and coordinate all customer transitions, ensuring monitoring environments are provisioned, deployed, and validated as per agreed scope.
• Manage and support all tooling integrations, including Engage, ServiceNow, and future platform connections.
• Collaborate with the Infrastructure and Platform teams to ensure alignment on architecture, Collector image development, and infrastructure management.
• Work with Service Desk, L2, and L3 teams to capture requirements, support escalations, and continuously improve platform effectiveness.

Skills

Event management ownership

Stakeholder management

Automation & orchestration

Cloud integrations (AWS/Azure)

Platform governance

Tools

ServiceNow

Opsview

Nagios-based tools

Terraform

Ansible

Job description

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep experts enable our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner


• 3300+ strong, €350/£300m revenue business


• 10+ years as a Great Place to Work in Ireland & UK


• Best Workplace for Women in the UK & Ireland by GPTW


• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does.

With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment.

This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions and integrations. The Lead will provide technical leadership and governance across all aspects of the Event Management platform, ensuring it aligns with operational needs and service improvement goals.

Key Responsibilities

• Define, create and maintain Service Offering and detailed Service Description documentation in support of pre-sales,


• Own and manage the Event Management tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow).


• Define and drive the Event Management technology roadmap, ensuring alignment with operational strategy and industry best practices.


• Act as the Event Management SME, advising stakeholders on platform capabilities, enhancements, and improvements.


• Ensure currency and upgrade planning for all Event Management tools, including Collector updates, orchestrator upgrades, and base OS support (e.g., CentOS to Oracle Linux).


• Lead configuration and toolset development, including template creation, check definitions, and orchestration logic.


• Identify, evaluate, and drive the implementation of AI and automation opportunities to reduce noise, accelerate triage, and support proactive incident management.


• Oversee and coordinate all customer transitions, ensuring monitoring environments are provisioned, deployed, and validated as per agreed scope.


• Manage and support all tooling integrations, including Engage, ServiceNow, and future platform connections (e.g. server configuration and performance tuning).


• Collaborate with the Infrastructure and Platform teams to ensure alignment on architecture, Collector image development, and infrastructure management.


• Work with Service Desk, L2, and L3 teams to capture requirements, support escalations, and continuously improve platform effectiveness.

Qualifications

• Proven experience in Event Management tooling ownership, particularly in Opsview, Nagios-based tools, or similar platforms.


• Strong understanding of monitoring architectures, Collector deployment, alert management, and platform integrations.


• Experience leading platform upgrades and migrations across production environments.


• Strong stakeholder management, with the ability to lead across technical and business-facing teams.


• Hands‑on skills in automation, orchestration, and system integration, ideally with exposure to ServiceNow, AWS, Azure, Ansible, and Terraform.


• Track record of identifying and delivering AI/ML-driven improvements in operational environments.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits


• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme


• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance


• Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme


• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.


• 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies


• Educational assistance, incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat


• Reward schemes including Version 1's Annual Excellence Awards & quarterly Star Awards.


• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

Version 1 is an equal opportunities employer

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact the recruiter at [e-mail] . We will consider all requests carefully, respectfully and confidentially.

Video links

https://www.youtube.com/watch?v=F_d3ELTH5zo