Money Confidence Expert - Personal Banking Support

TSB Bank plc.; Hasland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK bank is looking for a Money Confidence Expert in Hasland to assist personal and business customers in improving their banking confidence. This role involves face-to-face interactions, telephone, and video banking to build strong customer relationships. You will respond to enquiries, educate customers on products, and provide exceptional support. The position offers a base salary of £24,000 plus attractive benefits including a pension scheme and holidays.

Benefits

Flexible benefits (cash/dental plan/cycle to work)

Variable Pay Award based on performance

Company pension contribution (up to 13%)

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Ability to help answer questions and sort out problems.
• Flair for understanding what customers need.
• Strong team player with a collaborative approach.

Responsibilities

• Help customers build confidence in using various banking methods.
• Respond to customer enquiries and address their needs.
• Educate customers about products and services.

Skills

Customer needs understanding

Problem-solving

Team collaboration

Digital proficiency

Job description

A leading UK bank is looking for a Money Confidence Expert in Hasland to assist personal and business customers in improving their banking confidence. This role involves face-to-face interactions, telephone, and video banking to build strong customer relationships. You will respond to enquiries, educate customers on products, and provide exceptional support. The position offers a base salary of £24,000 plus attractive benefits including a pension scheme and holidays.