Money Confidence Expert: Customer Banking & Service

TSB Bank; Saltley; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading banking institution is looking for a Customer Service Consultant to enhance customer confidence and provide exceptional service through various channels. The ideal candidate will engage with customers, understand their unique needs, and offer tailored support. This position offers a competitive salary of £24,000 plus additional cash allowances, alongside a robust benefits package including a pension plan, private healthcare, and 25 days of holiday. This role is based in Saltley with flexible hours to cater to customer needs.

Benefits

Flexible benefits (dental plan, extra holidays)

Variable Pay Award based on performance

Company pension with up to 13% contribution

Private healthcare

25 days holiday plus bank holidays

Qualifications

• Great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Understanding customers' needs to support their current and future goals.
• Ability to help answer questions and sort out problems.

Responsibilities

• Respond to customer enquiries and address their needs.
• Proactively educate customers about products and services.
• Build and strengthen customer relationships through face-to-face interactions, telephone, and video banking.

Skills

Exceptional customer service skills

Strong communication skills

Team player

Problem-solving abilities

Digital proficiency

Job description

A leading banking institution is looking for a Customer Service Consultant to enhance customer confidence and provide exceptional service through various channels. The ideal candidate will engage with customers, understand their unique needs, and offer tailored support. This position offers a competitive salary of £24,000 plus additional cash allowances, alongside a robust benefits package including a pension plan, private healthcare, and 25 days of holiday. This role is based in Saltley with flexible hours to cater to customer needs.