Money Confidence Expert — Customer Banking (12-Month Contract)

TSB Bank; St Andrews; On-site; GBP 27,000; Full time

Job summary

A prominent banking institution in St. Andrews is seeking a Customer Service Consultant to assist customers in using various banking channels confidently. You will provide exceptional service through face-to-face interactions, telephone, and video banking, helping customers meet their financial needs. Ideal candidates possess strong customer service skills, teamwork, and a flair for understanding client needs. Competitive salary and excellent benefits package include a base salary plus allowances, pension contributions, and more.

Benefits

Variable Pay Award

25 days holidays

Private Healthcare

Qualifications

• Great with people; provide exceptional customer service in various formats.
• Ability to understand what customers need and support their goals.
• Capable of solving problems and answering questions.

Responsibilities

• Help customers build confidence in using different banking channels.
• Respond to customer enquiries and address their needs.
• Educate customers about products and services.

Skills

Exceptional customer service

Understanding customer needs

Team player

Digital proficiency

Job description

A prominent banking institution in St. Andrews is seeking a Customer Service Consultant to assist customers in using various banking channels confidently. You will provide exceptional service through face-to-face interactions, telephone, and video banking, helping customers meet their financial needs. Ideal candidates possess strong customer service skills, teamwork, and a flair for understanding client needs. Competitive salary and excellent benefits package include a base salary plus allowances, pension contributions, and more.