Money Confidence Expert — Bank Customer Advisor

TSB Bank; Oswestry; On-site; GBP 27,000; Full time

Job summary

A leading UK bank in Oswestry seeks a Customer Service Consultant to provide exceptional service and support customers in their banking journeys. You will educate and assist clients through various banking channels, ensuring their needs are met efficiently. Strong communication, problem-solving skills, and a collaborative approach are essential. The role offers a competitive salary and excellent benefits, including a pension and private healthcare.

Benefits

Extra 9% of salary for flexible benefits

Variable Pay Award based on performance

Fantastic company pension

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Excellent with people and customer service.
• Flair for understanding customer needs.
• Strong team player and collaborative approach.
• Ability to assist customers with digital banking.

Responsibilities

• Help customers build confidence in banking.
• Respond to customer enquiries and needs.
• Educate customers on TSB products and services.

Skills

Exceptional customer service skills

Strong communication skills

Problem-solving abilities

Team collaboration skills

Digital proficiency

Job description

A leading UK bank in Oswestry seeks a Customer Service Consultant to provide exceptional service and support customers in their banking journeys. You will educate and assist clients through various banking channels, ensuring their needs are met efficiently. Strong communication, problem-solving skills, and a collaborative approach are essential. The role offers a competitive salary and excellent benefits, including a pension and private healthcare.