Money Confidence Banking Consultant - Flexible Hours

TSB Bank; Chesterfield; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading bank in Chesterfield is seeking a Customer Service Consultant on a 12-month fixed-term contract. The role involves helping customers build confidence in banking through various channels. Exceptional customer service skills and a flair for understanding customer needs are essential. Benefits include a base salary and a comprehensive package such as a pension and private healthcare. Join the team if you are passionate about making banking easy and convenient for customers.

Benefits

Flexible benefits package

Excellent pension contribution

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach.
• Embraces Digital and assists customers in using online banking.

Responsibilities

• Help customers build confidence in using various banking channels.
• Respond to customer enquiries and address their needs.
• Educate customers about products and services.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving skills

Strong team player

Digital proficiency

Job description

A leading bank in Chesterfield is seeking a Customer Service Consultant on a 12-month fixed-term contract. The role involves helping customers build confidence in banking through various channels. Exceptional customer service skills and a flair for understanding customer needs are essential. Benefits include a base salary and a comprehensive package such as a pension and private healthcare. Join the team if you are passionate about making banking easy and convenient for customers.