Money Advise Caseworker

London Borough of Hillingdon; Greater London; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Working Hours

36 Hour Week

Holiday Entitlement

Local Government Pension Scheme

Perkbox Benefits

Travel Support

Cycle to Work

Descripción de la vacante

The London Borough of Hillingdon is seeking a Crisis and Resilience Money Advice Caseworker to support residents facing financial hardship. You will assess needs, make referrals, and help residents access crisis funding and related interventions.

You will work with colleagues and partners to provide practical financial wellbeing advice, debt guidance and timely interventions to reduce crises and build long-term resilience.

Formación

• Experience in welfare benefits, financial inclusion, debt advice or related support environment.
• Willingness to undertake a relevant professional qualification to develop knowledge and skills.
• Excellent communication and interpersonal skills for engaging residents in challenging circumstances.

Responsabilidades

• Identify residents eligible for crisis or resilience support and help them access appropriate assistance.
• Assess individual circumstances to determine effective interventions.
• Support residents to access the Crisis and Resilience Scheme, including referrals and applications.
• Provide information and support around financial wellbeing, debt management and income maximisation.
• Collaborate with internal teams, partners and other agencies to ensure coordinated support.
• Ensure funding reaches residents most in need and monitor outcomes.
• Help residents address underlying causes of financial hardship to build longer-term resilience.
• Maintain accurate records and contribute to monitoring of outcomes.

Conocimientos

Welfare benefits

Financial inclusion

Debt advice

Housing

Homelessness prevention

Customer service

Descripción del empleo

• Make a real difference to residents experiencing financial hardship.

• About the role
• Make a real difference to residents experiencing financial hardship.

We are looking for motivated and compassionate individuals to join our team and play a key role in supporting the delivery of the Crisis and Resilience Scheme.

With increasing numbers of residents experiencing financial hardship, there is growing demand for financial and debt advice, alongside support to access crisis funding and interventions. These roles will be central to ensuring residents receive the right support at the right time, helping to address immediate financial pressures while building longer-term financial resilience.

As a Crisis and Resilience Money Advice Caseworker, you will work directly with residents to understand their individual circumstances, identify the support available to them and ensure appropriate interventions are put in place.

You will:

• Identify residents who may be eligible for crisis or resilience support and ensure they can access appropriate assistance.
• Assess individual circumstances and identify the most effective interventions to meet residents' needs.
• Support residents to access the Crisis and Resilience Scheme, including completing referrals and applications where appropriate.
• Provide information and support around financial wellbeing, debt and income maximisation, connecting residents with specialist services when required.
• Work collaboratively with internal teams, partners and other agencies to ensure residents receive coordinated support.
• Ensure available funding is targeted effectively and reaches residents most in need.
• Help residents address the underlying causes of financial hardship, reducing repeat crises and supporting greater financial independence.
• Maintain accurate records and contribute to monitoring outcomes to demonstrate the impact of the service.

About You

We are looking for people who are passionate about helping residents and can combine empathy with sound judgement and a practical, solutions-focused approach.

You will have excellent communication and interpersonal skills and be confident supporting residents who may be experiencing difficult or challenging circumstances. You will be able to assess individual needs, manage competing priorities and work effectively with colleagues, partners and other organisations to achieve positive outcomes.

Experience of working in welfare benefits, financial inclusion, debt advice, housing, homelessness prevention, customer services or a related support environment would be particularly valuable. You will also have a willingness to undertake a relevant professional qualification to develop your knowledge and skills and support you in delivering the role effectively.

Above all, you will understand that effective crisis support is not simply about resolving today's immediate problem. It is about helping residents move from financial crisis towards greater stability, resilience and independence.

Why join us?

This is an opportunity to join a service where your work will have a direct and meaningful impact on residents' lives. You will be part of a team committed to early intervention, prevention and delivering sustainable outcomes for residents experiencing financial hardship.

You will have the opportunity to develop your professional knowledge and skills while working collaboratively with colleagues and partners to ensure residents receive the right support at the right time.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

• Enhanced DBS Check
• 5 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.