Money Advice Technical Supervisor

Citizens Advice Derbyshire Districts; East Midlands; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A community support organization in the East Midlands seeks an experienced Money Advice Technical Supervisor. This role involves supervising and ensuring the quality of money advice services, providing essential feedback to advisers, and managing complex client situations. Candidates should have a minimum of two years' experience as a trained money adviser and strong analytical skills. The position offers generous annual leave, a hybrid working arrangement, and a commitment to inclusivity.

Benefits

Generous annual leave: 35 days

Buy/sell leave scheme

Employee Assistance Programme

Contractual sick pay

Long service rewards

Workplace pension

Hybrid working options

Qualifications

• Minimum 2 years’ experience as a trained money adviser with strong technical knowledge.
• Ability to provide clear, supportive feedback to advisers.
• Confident in handling complex client situations.

Responsibilities

• Support quality and consistency of money advice services.
• Conduct casework reviews and offer feedback to advisers.
• Assist in monitoring and reporting for service improvement.

Skills

Money advice quality standards

Analytical skills

Digital skills

Client relationship management

Job description

Money Advice Technical Supervisor

Hours: 37 hours per week
Contract: Permanent
Salary: £33,000 per annum
Location: Buxton, Chesterfield, Ilkeston or Matlock

About the role

We’re looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice. You’ll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You’ll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.

The ideal candidates will have

• Minimum 2 years’ experience as a trained money adviser, with strong technical knowledge
• A solid understanding of the money advice quality standards
• Ability to provide clear, supportive and constructive feedback to advisers
• Strong analytical skills, with the ability to identify risks, trends and training needs
• Confident in handling complex or sensitive client situations using professional discretion
• Strong digital skills, including confident use of case management systems
• A commitment to the aims and principles of Citizens Advice

To view and download the recruitment pack and to apply visit: www.citizensadvicederbyshiredistricts.org.uk/staff/

What we offer

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Workplace pension: Auto-enrolment into our pension scheme
• Hybrid working: the option to work from home, if it works for you and for us

We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.