Money Advice Apprentice

bpha; Bedford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing association in the UK is seeking a Money Advice Apprentice to join its team. You will provide vital support to residents, helping them manage financial difficulties and maximize benefits. This role offers full training to become an accredited Money Adviser and the opportunity to grow your career in a values-driven organisation. Join us in making a positive impact in the community.

Benefits

28-33 days holiday plus public holidays

Contributory pension scheme

Competitive pay

Life assurance cover

Private healthcare

Mental Health First Aid

Counselling service

Discounted gym membership

Cycle to Work scheme

Free annual flu jabs

Wellbeing activities and events

Free fruit and refreshments

Long service award

Annual staff recognition awards

Discretionary reward scheme

Annual volunteering day

Social events, clubs and activities

Onsite cafe / restaurant

Professional training opportunities

Qualifications

• Experience in customer-facing roles such as retail or call centers.
• Ability to support people in challenging circumstances.
• Eager to learn and make a difference.

Responsibilities

• Deliver advice and support to residents facing financial difficulties.
• Maintain performance data and handle general enquiries.
• Engage with new tenancies to maximise welfare benefits.

Skills

Customer service experience

Strong communication skills

Empathy

Ability to manage varied workload

MS Word proficiency

Excel proficiency

Outlook proficiency

Job description

Role Type : Fixed Term Full time

Start your career making a real difference!

Are you passionate about helping others and looking to build your career in a supportive, values‑driven organisation? bpha is seeking a Money Advice Apprentice to join our dedicated team, providing vital support to residents and helping them avoid financial difficulties.

What you’ll do

Deliver advice and triage benefit and debt support to bpha residents, helping them maximise their income and avoid financial hardship.

Work as part of a collaborative team maintaining performance data and handling general enquiries.

Undertake comprehensive training to become an accredited Money Adviser, working within FCA guidelines and maintaining confidentiality.

Proactively engage with new tenancies to maximise welfare benefit and debt advice uptake.

Support customers with empathy and professionalism, especially in sensitive or distressing situations.

Contribute to partnership working and project delivery, helping bpha achieve its goals.

Who we’re looking for

You have experience in customer‑facing roles (retail, hospitality, call centres, care etc.) and can demonstrate strong communication skills.

You’re empathetic, able to listen and support people in challenging circumstances, and committed to doing the right thing.

You’re comfortable managing a varied workload and adapting to change.

You’re confident using MS Word, Excel and Outlook, and can communicate effectively in writing.

You’re ambitious, eager to learn and want to make a positive difference for others.

Why bpha

We take responsibility, show empathy and work better together.

We value diversity, respect every colleague and customer and strive for excellence.

You’ll receive full training, ongoing support and the opportunity to grow your career in money advice.

Special requirements: This role is subject to an enhanced DBS check.

Ready to start your journey? Apply now and help us make a positive impact in our community!

Note: bpha reserves the right to close applications early upon identification of a suitable candidate. Early applications are advised.

About us

bpha is a Housing Association located in the Oxford to Cambridge arc, committed to providing customers with high‑quality, value‑for‑money services whilst continuing to develop energy‑efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes for rent, sheltered residential care and shared ownership.

We work together with communities to improve opportunities, independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, enabling us to build new homes and deliver new and improved services.

We own or manage over 19,500 homes and over 500 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day‑to‑day practices for the benefit of our communities, customers and fellow colleagues, so that we can realise our vision together.

• We are ambitious
• We are better together
• We show empathy
• We take responsibility

Benefits

We believe that benefits should be more than just perks. For us they aren’t simply little extras added on at the end; they’re fundamental parts of what we stand for from the very beginning.

That’s why at bpha we reward our employees by providing a supportive and caring environment that empowers them to be happy, healthy and inspired every day.

• Holiday entitlement of 28‑33 days a year plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover
• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments
• Long service award
• Annual staff recognition awards
• Discretionary reward scheme
• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe / restaurant at headquarters
• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Key Skills

Anti Money Laundering, Healthcare Attorney, Desktop Support, Data Entry Operation, Home Care, Adobe Photoshop.

Documents

Employment Type : Unclear
Experience : years
Vacancy : 1