MOJ - Clerical/Admin - Receptionist - Probation Service Band 2

Brook Street; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a full-time receptionist in Nottingham for a temporary position. The role involves answering phone queries, managing visitor reception, and performing administrative duties. Ideal candidates will have strong communication skills, administrative experience, and a professional demeanor. Pay is £12.21/hr with additional benefits, including holiday pay and a pension scheme.

Benefits

Holiday pay

Pension scheme

Full training provided

Qualifications

• Must have good strong admin/reception experience.
• Professional communication skills are essential.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Perform administrative duties and answer phone queries.
• Handle reception duties and direct visitors.
• Monitor a centralised inbox and liaise with staff.

Skills

Admin/reception experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Excellent communication skills

Organisational skills

Job description

Our NPS client requires a receptionist to join the busy team on a temporary basis.

The role is full‑time, Mon‑Fri 8.30 to 16.30, 37hrs per week, £12.21/hr.

Our client is based in the Meadow Grove area of Nottingham, with good access to transport links but no parking on site.

The role will offer a great opportunity to work within the Probation Service and gain experience within the Public Sector.

Duties

• Administrative duties as well as answering phone queries, dealing with incoming and outgoing post
• General reception duties, door access, signing in/out of visitors, directing of visitors within the building, booking of rooms, stationary orders
• Overseeing works tracker for facilities, chasing tickets and updates
• Liaising with staff and other probation users with professionalism
• Monitoring of a centralised inbox
• Acting as first point of contact for visiting facilities types

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

Ideal candidates will be confident, outgoing, enjoy interacting with a variety of service users with professionalism and have a calm demeanour. You will also have excellent customer service skills and a passion to help people.

Required Skills

• Good strong admin/reception experience
• Good working knowledge of Microsoft Word, Excel, Outlook and Teams
• Excellent communication skills both written and verbal
• Ability to remain professional at all time and converse with a variety of service users
• Excellent organisational skills and experience of working in a fast paced environment and multi‑tasking.

The pay rate is £12.21 per hour and benefits includes holiday pay and pension scheme.

Full training will be given on the systems, including the panic and escalation process, but the expectation is you will hit the ground running.

The role will require full 3 year referencing and HMPPS vetting. Due to this, the role will not be an immediate start.

Please apply online with your current CV in WORD format. Due to the high number of applications we receive it may not be possible to respond to all applications.

Please note due to the high number of applications we receive, please assume that you have been unsuccessful if you do not hear within 7 days.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.