MOJ - Clerical/Admin - Receptionist - Probation Service Band 2

Brook Street; Arnold; On-site; GBP 10,000 - 40,000; Full time

Job summary

A staffing agency in Arnold is seeking a full-time receptionist for a temporary position. This role involves various administrative tasks, managing reception duties, and liaising with clients in a professional manner. Ideal candidates will possess strong communication and organizational skills, as well as experience in a fast-paced environment. The pay is £12.21 per hour with holiday pay and a pension scheme offered.

Benefits

Holiday pay

Pension scheme

Qualifications

• Confident and outgoing with excellent customer service skills.
• Able to work in a fast-paced environment and multi-task.
• Professional demeanor when interacting with service users.

Responsibilities

• Answer phone queries and handle incoming and outgoing post.
• Manage general reception duties, including signing in/out visitors.
• Oversee works tracker for facilities and chase updates.
• Liaise professionally with staff and service users.
• Monitor a centralized inbox.

Skills

Admin/reception experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Communication skills

Organisational skills

Job description

Our NPS client requires a receptionist to join the busy team on a temporary basis.

The role is full-time, Mon - Fri 8.30 to 16.30, 37hrs per week, £12.21/hr.

Our client is based in the Meadow Grove area of Nottingham, with good access to transport links but no parking on site.

The role is fully on site due to its nature.

This role will offer a great opportunity to work within the Probation Service and gain experience within the Public Sector.

Duties

• Administrative duties as well as answering phone queries, dealing with incoming and outgoing post.
• General reception duties, door access, signing in/out of visitors, directing visitors within the building, booking of rooms, stationary orders.
• Overseeing works tracker for facilities, chasing tickets and updates.
• Liaising with staff and other probation users with professionalism.
• Monitoring of a centralised inbox.
• Acting as first point of contact for visiting facilities types.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

Ideal candidate profile

Ideal candidates will be confident, outgoing, enjoy interacting with a variety of service users with professionalism, and have a calm demeanour. You will also have excellent customer service skills and a passion to help people.

Required skills

• Good strong admin/reception experience.
• Good working knowledge of Microsoft Word, Excel, Outlook and Teams.
• Excellent communication skills both written and verbal.
• Ability to remain professional at all times and converse with a variety of service users.
• Excellent organisational skills and experience of working in a fast paced environment and multi‑tasking.

The pay rate is £12.21 per hour and benefits include holiday pay and a pension scheme.

Full training will be given on the systems, including the panic and escalation process, but the expectation is that you will hit the ground running.

The role will require full 3‑year referencing and HMPPS vetting. Due to this, the role will not be an immediate start.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.