Modernisation Operations Manager UK&I

Intuit Inc.; Highgate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company is seeking a Manager of Field Projects and Operations to oversee baggage system installation and maintenance at Heathrow Airport. The role requires leadership of a small team and effective project execution while ensuring compliance with quality standards. Candidates should have strong organizational and communication skills, along with relevant technical education or experience. This position calls for UK citizenship and the ability to obtain security clearance for sensitive environments.

Benefits

Competitive compensation and benefits program

Qualifications

• Must pass a criminal background check, drug test, and credit check.
• UK citizenship or permanent residency required.
• Ability to obtain and maintain Airport ID Badge as per local regulations.

Responsibilities

• Manage a small team of technicians for baggage system installation and maintenance at Heathrow Airport.
• Oversee service operations to exceed SLAs and enhance customer satisfaction.
• Maintain technical and non-technical documentation throughout the project lifecycle.

Skills

Strong organizational skills

Excellent communication skills in English

Ability to work autonomously

Manual handling

Education

Degree in a relevant technical field or 5+ years in an X-ray or baggage-related environment

Tools

Linux

PLC coding

Job description

About the Role

Reporting to the Director of EMEA Programs, the Manager of Field Projects and Operations oversees the installation and maintenance of baggage check systems at Heathrow Airport. The role involves leading a team of technicians to ensure successful project execution and asset integration, fostering a collaborative team environment, and maintaining comprehensive documentation. Coordination with various stakeholders is essential to ensure seamless integration and compliance with quality standards.

Why Join Analogic

At Analogic we work together to create life‑changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading‑edge aviation security screening equipment and health care workers with high‑tech medical products. We offer a competitive compensation and benefits program and opportunities to grow with us.

Primary Responsibilities

• Manage a small team (3‑5) of technicians for baggage system installation and maintenance at Heathrow Airport, overseeing on‑site activities and asset integration.
• Lead technical support functions, including installation, commissioning, and upgrades, ensuring effective team management.
• Foster a collaborative team environment, mentoring technicians for professional growth and high performance.
• Oversee service operations to exceed SLAs and enhance customer satisfaction, reporting on spares, response times, and system availability.
• Maintain technical and non‑technical documentation throughout the project lifecycle.
• Develop work plans with scope, schedules, and cost estimates, coordinating for successful project execution.
• Coordinate activities and schedules with stakeholders for seamless project integration.
• Prepare method statements and risk assessments for safe project outcomes.
• Ensure compliance with company procedures and QA documentation.
• Gather technical information from Analogic US to support the project.
• Deliver reports to Analogic functional units as needed.
• Maintain logs of equipment configurations and software versions.
• Perform special tasks as required.

Skills and Ability

• Strong organizational skills with a track record of team management and development.
• Excellent communication skills in English, both verbal and written.
• Effective interaction with diverse customer groups and personnel at various organizational levels.
• Ability to work autonomously while maintaining regular communications with customers/end‑user stakeholders, company management, engineering, product support, and field service personnel.
• Must pass a criminal background check, drug test, and credit check.
• Must have a valid driver’s license, dependable transportation, and a passport for international travel.
• Ability to obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and local regulations.
• Ability to obtain and maintain public trust security clearance and be authorized to access and handle Sensitive Security Information (SSI).
• UK citizenship or permanent residency required.
• Must be able to work variable hours as required by business needs.
• Manual handling required.
• Must be within commuting distance to Heathrow Airport.

Education / Experience

• Degree in a relevant technical field or 5+ years in an X‑ray or baggage‑related environment.
• Experience with OEMs in aviation security.
• Experience with X‑ray systems and BHS integration.
• Proven experience in high‑reliability, mission‑critical environments.
• Basic knowledge of cybersecurity, Linux commands, and PLC coding.
• Foundational IT and networking skills.