Modern Apprenticeship - Clerical officer

NHS Ayrshire & Arran; Wideopen; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading health organization in the United Kingdom is seeking motivated individuals for a Modern Apprenticeship in Business and Administration. This role offers on-the-job training to develop valuable administrative skills and work towards a Level 5 qualification. Ideal for school leavers or those with limited experience, this opportunity provides essential support and guidance. Apply now to start your career journey with an acknowledged institution.

Benefits

Invaluable on-the-job training

Support from a dedicated workplace buddy

Networking sessions with other apprentices

Qualifications

• Highly motivated individuals eager to join the programme.
• Interest in administrative roles.
• Ability to understand various procedures and processes.

Responsibilities

• Performing general reception duties.
• Sorting and distributing mail.
• Maintaining appointment systems.

Skills

Strong communication skills

Customer service skills

IT skills

Education

SCQF Level 5/National 5 level

Job description

🌟 Join Our Team as a Modern Apprentice in Business and Administration! 🌟

Key Details

• Locations: Various sites across NHS Lanarkshire.
• Duration: Fixed term post for 12 months starting from the 20th of January 2026. Part-time hours available with pro-rata salary.
• Eligibility: Applicants should be aged 16 to 24 years old on 1st of December 2025, (or up to 29 years for applicants who have a disability or those with care experience) are eligible. Must demonstrate proficiency at SCQF Level 5/National 5 level.

More information can be found in the job pack attached to this advert.

What We Offer

• Training: Gain invaluable on-the-job training to develop a diverse range of business and administrative skills.
• Qualification: Work towards achieving a Level 5 SCQF qualification in Business and Administration with New College Lanarkshire, leading to a nationally recognised qualification.
• Support: You will be well supported on this Modern Apprenticeship Programme with a dedicated workplace buddy, a Job Coach from the in-house Employability Team and regular networking sessions with other apprentices.

What We're Looking For

• Motivated Individuals: Highly motivated and committed individuals eager to join our Modern Apprenticeship Programme.
• Skills: Strong communication, customer service, and IT skills, along with the ability to understand various procedures and processes.
• Interest: A particular interest in administrative roles, coupled with a positive attitude towards work and professional development.

Duties As a Clerical Officer May Include

• General reception duties.
• Sort and distribute incoming and outgoing mail.
• General Admin tasks such as photocopying, emailing and filing.
• Dealing with enquiries, either face-to-face or by telephone, from the public, patients and external agencies.
• Maintain appointment systems - resolve disputed appointment times, offer new appointments and re-arrange existing appointments.
• Preparation of orders for stationery, supplies and sundries to ensure adequate stock levels e.g. purchase orders, pre‑printed stock orders.

No Prior Experience Necessary: This Modern Apprenticeship welcomes applicants with limited work experience, including school leavers.

How to Apply

• Please complete our online application form.
• Find out more about the roles, our Modern Apprenticeship programme, and the application process by joining one of our online MS Teams sessions:
• Monday 3rd of November at 2pm: Interest call 1
• Tuesday 4th of November at 11am: Interest call 2

We strongly encourage you to attend these sessions for guidance before applying.

Additional Information: For full details about this Modern Apprenticeship and the recruitment process, please refer to the attached job pack. For any informal enquiries, feel free to contact Samina Saine on [e-mail] Employability Officer/Job Coach. Don't miss this incredible opportunity to kickstart your career journey with NHS Lanarkshire! Apply now and embark on a rewarding path of growth and development. 🚀

For queries regarding the application form or recruitment process only, please contact Nicole McMillan on [e-mail] stating the job title and reference number in the subject. Please note: all job‑related queries must be directed to the informal contact noted above.

Please note we anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.

Recruitment Diversity Statement

In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make‑up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.

Care experienced applicants are people who live/have lived with foster parents’/kinship carers or who live/have lived in a residential children’s setting/secure unit.