Moderation Specialist, Trust & Safety Operations

VINTED; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading online marketplace in the City of London is seeking a Moderation Specialist to maintain a safe, clean, and reliable catalogue. You will review flagged content, ensuring integrity and safety across Fashion, Lifestyle, and Electronics categories. This role is key to sustaining quality standards and offers the chance to impact a trusted platform positively. A hybrid work model is in place.

Benefits

Share options programme

25 working days of holiday

Newest MacBook models

Free access to an office gym

Digital mental and emotional health support

Home office support

Private health insurance

On-site canteen

Frequent team-building events

Monthly budget for shopping on Vinted

Workation opportunities

Dog-friendly office

Qualifications

• Strong time management skills; consistently deliver accurate, high-quality work.
• Communicate clearly in English (B2+), both written and spoken.
• Comfortable with shift work and changing priorities in a fast-paced environment.
• Open to feedback and committed to continuous learning and improvement.
• Customer support experience is a strong plus.

Responsibilities

• Review and assess large volumes of flagged content quickly.
• Moderate content across Fashion, Lifestyle, and Electronics categories.
• Make quick, accurate decisions by following established procedures.
• Operate within a shift-based schedule to support moderation.

Skills

Detail-oriented

Strong time management

Clear communication in English (B2+)

Adaptable and resilient

Team player

Interest in fashion, lifestyle, electronics

Problem-solving

Job description

Overview

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace

Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go

Enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay

The newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Position

Information about the position

Join our team as a Moderation Specialist in Trust & Safety Operations within the Scaled Moderation stream, where you\'ll play a crucial role in maintaining a safe, clean, and reliable catalogue for our community. Your focus will be on moderating listings across the fashion, lifestyle, and electronics categories, ensuring content integrity and platform safety. You\'ll be at the forefront of content moderation, leveraging your keen attention to detail and passion for sustainability to uphold our quality standards. This position offers you the opportunity to make a meaningful impact by efficiently managing content at scale and contributing to a trusted online marketplace.

In this position, you’ll

• Quickly review and assess large volumes of flagged content, making swift, informed decisions to ensure a safe and reliable marketplace.
• Shift between different tasks as needed to maintain a seamless moderation process.
• Thrive in a fast-paced environment by learning quickly and adapting to constant change.
• Operate within a shift-based schedule to support continuous content moderation.
• Collaborate closely with your team to support each other, exchange insights, and enhance the moderation process.
• Moderate content across Fashion, Lifestyle, and Electronics categories, staying informed about industry trends and sharing knowledge.
• Contribute to impactful side projects that benefit the team and department\'s overall processes.
• Continuously grow your expertise in trust and safety through engaging in professional development opportunities.
• Screen, monitor, and assess potentially risky content to uphold platform safety.
• Handle system-generated reports efficiently, ensuring platform safety with no direct user interaction.
• Make quick, accurate decisions by following established procedures and maintaining high quality standards.

About you

• Detail-oriented with strong time management skills; consistently deliver accurate, high-quality work.
• Communicate clearly in English (B2+), both written and spoken.
• Independent, adaptable, and resilient; comfortable with shift work and changing priorities in a fast-paced environment.
• Team player who collaborates well with others and is open to learning from more experienced colleagues.
• Open to feedback and committed to continuous learning and improvement.
• Interested in trends in fashion, lifestyle, and electronics, with a strong focus on brand verification.
• Contribute positively to the team by being accountable, solving problems, and sharing feedback to improve tools and processes.
• May have or be developing expertise in areas like counterfeit detection, electronics, or account moderation - customer support experience is a strong plus.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 1,350 - € 1,992 gross per month.