Mobility Vendor Relations Manager

Multiplier; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hiring company in Greater London is seeking a Vendor Relations Manager to optimize vendor partnerships for global mobility and immigration services. The role involves managing relationships, conducting evaluations, onboarding new vendors, and ensuring compliance and efficiency across markets. The ideal candidate will have 7-10 years of relevant experience and strong negotiation and analytical skills. This role offers opportunities to drive pivotal changes in a fast-paced, innovative environment.

Qualifications

• 7–10 years of experience in global mobility, immigration, or vendor management.
• Proven experience managing vendor portfolios across multiple countries.
• Strong understanding of EOR, mobility, and immigration frameworks.

Responsibilities

• Manage vendor relationships impacting global mobility and immigration.
• Lead country-by-country vendor reviews to identify gaps and opportunities.
• Collaborate with Finance and Legal on budgets and compliance.

Skills

Global mobility expertise

Vendor management

Strong negotiation skills

Analytical mindset

Relationship management

Job description

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About Us

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals–including you–can compete, grow, and succeed regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform – complete with world‑class EOR, AOR, and Global Payroll products – makes it easier than ever to seize the global hiring opportunity.

We're backed by leading investors (Sequoia, DST, Tiger Global), led by industry experts, scaling fast, and seeking brilliant, like‑minded people to join our team. The future is borderless. Let’s build it together.

About the Role

This role owns and optimizes all vendor relationships directly impacting global mobility and immigration service delivery. You will ensure that vendor partnerships are performance‑driven, compliant, and scalable – supporting Multiplier's strategic mobility expansion across markets.

You will act as the bridge between the Mobility team, the Vendor Management (EOR) team, and external partners, ensuring alignment, accountability, and measurable outcomes.

Key Responsibilities

Vendor Ownership & Relationship Management

• Serve as the primary liaison for all mobility and immigration vendors globally.
• Manage the full vendor lifecycle: selection, onboarding, contracting, performance management, and renewal.
• Conduct monthly and quarterly business reviews (MBRs/QBRs) to assess KPIs, SLAs, and satisfaction metrics.
• Develop and maintain vendor scorecards covering delivery quality, responsiveness, compliance, and cost effectiveness.
• Build strong, trust‑based relationships with partner leadership teams to ensure proactive problem‑solving.

Vendor Evaluation & Optimization

• Lead country‑by‑country vendor reviews to identify gaps, redundancies, or opportunities for consolidation or upgrades.
• Benchmark performance and cost across vendors to drive better commercial and operational decisions.
• Evaluate service failures/escalations and initiate improvement or disengagement plans as needed.
• Partner with Mobility Strategy & Operations to design scalable vendor models for high‑volume or high‑risk countries.

New Vendor Scoping & Onboarding

• Identify new immigration or mobility partners in emerging or underserved markets.
• Conduct due diligence, KYC, and compliance checks for all potential vendors.
• Collaborate with Legal to review MSAs, NDAs, and SOWs, ensuring alignment with company standards and local laws.
• Manage end‑to‑end vendor onboarding, including operational readiness and tool training.
• Partner with the EOR Vendor team to clarify mobility vs. payroll/vendor scope during onboarding.

Coordination With EOR Vendor Management

• Define clear ownership boundaries:
  • Mobility Vendor Relations Manager: immigration, visas/work permits, relocation, destination services.
  • EOR Vendor Management: payroll, benefits, HR systems, contract infrastructure.
• Ensure integrated service delivery for vendors supporting both payroll and immigration.
• Participate in joint reviews for hybrid vendors.

Internal Collaboration & Reporting

• Work with Mobility Strategy & Ops to identify markets suitable for future entity setup.
• Partner with Finance and Legal on budgets, renewals, and compliance.
• Provide quarterly vendor performance insights and optimization recommendations to senior leadership.
• Align vendor processes with internal teams including HR, Product, and Implementation.

Strategic Expansion Support

• Flag high‑demand markets lacking strong immigration partners and propose scalable solutions.
• Support leadership with go/no‑go assessments for new entity setups.
• Ensure operational readiness in newly established entities, with all required vendor partnerships in place.

Key Metrics of Success

• Vendor SLA compliance rate: > 95%
• Reduction in vendor‑related escalations and turnaround times
• Improved cost efficiency across the vendor network
• Successful onboarding of new partners in underserved markets
• Positive partner and stakeholder satisfaction (CSAT ≥ 4)
• Documented quarterly performance and optimization reports

Profile & Competencies

• 7–10 years of experience in global mobility, immigration, or vendor management.
• Proven experience managing vendor portfolios across multiple countries.
• Strong understanding of EOR, mobility, and immigration frameworks.
• Skilled in vendor negotiation, contract review, and stakeholder management.
• An analytical mindset with the ability to evaluate vendor performance and produce actionable insights.
• Relationship‑oriented, organized, and proactive in driving continuous improvement.