Mobile Service Advisor

Pybus Recruitment Ltd; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Mobile Service Advisor in Erdington to enhance customer care and ensure satisfaction. This full-time role involves liaising with customers and tracking vehicle progress. Candidates should have excellent customer service skills, previous service department experience, and a full UK driving license. The position offers a competitive salary, performance-related bonus, and various benefits including generous annual leave and a pension scheme.

Benefits

Performance Related Bonus

33 days annual leave

Pension Scheme

Discount on Service Bodyshop and Parts

Access to Perks at Work discount website

Qualifications

• Proven track record of achieving sales targets.
• Excellent communication and customer service skills.
• Full UK driving licence held for a minimum of 6 months.

Responsibilities

• Drive the standard in customer care.
• Follow the customer journey process on all occasions.
• Deliver effective value-added sales solutions.

Skills

Sales Experience

Time Management

Customer Service

Dealership Experience

Automotive Repair

Tools

Kerridge

Job description

Job Title

Service Advisor - Mobile Division

Location

Erdington

Salary

29500 - 34500 (Between Bonus Depending Upon Experience)

Employment Type

Full Time

Role Purpose

Reporting into the Mobile Service Workshop Controller you will be responsible for driving the standard in customer care and delivering a courteous and efficient reception ensuring a high standard of customer satisfaction and communication with the Mobile Vehicle Team. You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with the customer base thereby maintaining customer satisfaction. So if you think you can make a difference and motivate other team members to achieve their business goals then this could be the role for you.

Key Responsibilities and Accountabilities

• Drive the standard in customer care with the diverse customer base
• Rapport building between customer internal and external
• Following the customer journey process on all occasions
• Go beyond process in delivering exceptional customer service
• Deliver effective value-added sales solutions to customers to ethically promote the wide range of products and services
• Flexibility to the needs of business and customer
• Daily processes in customer updates Wip Debtors communicating with technicians and ensure all jobs are attended and clocked
• Been able to work remotely and a suitable place at home to work

Essential Skills and Experience

• IT literate and familiar with web-based process and stock management systems
• Evidence of previous service department experience
• Administrative experience
• Able to handle sensitive and confidential information
• Excellent communication and customer service skills with experience handling complaints
• Evidence of customer facing administrative experience
• Experience in a customer service environment
• Evidence of Right to work in the UK
• Able to work to deadlines
• Full driving licence held for a minimum of 6 months with fewer than 9 penalty points
• Experience in a selling environment
• Experience using Kerridge

Benefits

• Performance Related Bonus
• 33 days annual leave (including bank holidays) in addition to an annual leave
• Purchase & Sale scheme
• Pension Scheme & Life Assurance
• Discount on Service Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Access to Perks at Work discount website

Required Skills and Attributes

The ideal candidate will possess a proven track record of consistently achieving sales targets in car sales or a financial services related environment. Be tenacious, enthusiastic and take personal responsibility for team achievement. Be a highly motivated individual with a strong work ethic. A team player with a keen interest in people. A strong desire to succeed. Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction. Be focussed on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever. Hold a valid UK driving licence.

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service