Mobile Security Team Leader

Mitie Group plc.; Devon and Torbay; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices platform

Dental insurance

MiDeals discounts

Cycle to work

Life cover

Share plan

Mitie Stars

Cash prizes

Job summary

Mitie Group plc. invites applications for a security training and operations-support role across retail sites in the South West.

You will deliver inductions and ongoing coaching, driving officer performance in line with SLAs and KPIs, and deputise for the Operations Manager when required. Working closely with the Operations Manager, you will develop training plans, assess officer performance, deliver SIA-related training, and ensure high standards of uniform and customer service across the

Qualifications

• Excellent organisational and time management skills.
• Confident and professional working approach with strong communication.
• Experience delivering training and coaching to security personnel.
• Ability to work with multiple stakeholders and meet KPIs.

Responsibilities

• Deliver inductions and comprehensive training for newly appointed security officers.
• Coach and develop officers to meet uniform, timekeeping and task completion standards.
• Deliver focused topics and ad hoc training as required by the business.
• Support investigations and risk assessments in line with procedures.
• Maintain excellent relationships with store management and clients.

Skills

Organisational skills

Time management

Communication skills

Customer service

Team leadership

IT literacy

Apprenticeship willingness

Full UK driving licence

SIA licence

Tools

MS Office

Job description

Contribute to the success of the contract through the effective training and continuous on-going colleague development along with supporting the clients security and safety strategy. Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over. Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA's & KPI's To maintain and promote the Mitie brand and reputation by providing an industry leading security provision. Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.

Main duties

To deliver results that meet or exceeds the budget and service delivery requirements through full responsibility and accountability including but not limited to;

To work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off Delivery of all corporate training to the required standard for all officers in your area of responsibility Responsible for completing officer evaluations in line with contractual KPIs Support the security officer population in the contract through great training and coaching Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process Responsible for the delivery of all focus topics and any ad hoc training as identified by the business Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business Supporting the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered)

Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies Supports the Operations Manager with initial investigation(s) for Customer complaints, QHSE incidents and any other investigations as and when required Supports with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments Engaging with store management to ensure when in store to build a great working relationship with the client Ensuring adherence to uniform standards Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects

Personal Specification

Excellent organisational and time management skills

Confident and professional working approach and appearance

Strong customer service, client focused attitude with the ability to build good working relationships

Exceptional verbal and written communication skills

Ability to work individually and as part of a team

Resilient and tenacious with a 'can do' approach

Flexible and adaptable

Literate, numerate and IT skills to medium level user

Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development

Full valid UK driving licence

Valid SIA guarding licence

Health and Safety responsibilities

Follow Group and company policies and procedures at all times Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment Use all work equipment and personal PPE properly and in accordance with training Report immediately any issues or training needs to your Line manager

Information Security

Ensure compliance with Mitie's information security procedures in all activities Proactively identify and report security risks to your manager Report actual and suspected security incidents

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle.
• You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
• Progressing your career is therefore a top priority for us.
• We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.