Mobile Library Manager

Libraries NI; Ballymena; On-site; GBP 29,000 - 32,000; Full time

Job summary

A public library service is seeking a motivated individual to deliver community library services. The role involves planning promotional activities and maintaining a mobile library vehicle. Candidates must have previous customer service experience and a driving licence for large vehicles. This position offers a salary range of £29,064 - £31,021 per annum, requiring flexibility in working hours.

Qualifications

• Minimum of two GCE A levels or equivalent, or three years in a customer-facing role.
• Current driving licence for vehicles up to 7.5 tonnes.
• Experience in delivering customer services to diverse groups.
• Organizational skills to prioritize deadlines.

Responsibilities

• Deliver library services to the community.
• Plan promotional activities for client groups.
• Maintain daily timetables for the library vehicle.
• Implement policies for library charges and cash handling.

Skills

Customer service skills

Organizational skills

Driving skills (7.5 tonnes)

ICT systems experience

Education

GCE A levels or equivalent

Job description

Under the direction of the line manager the post holder will deliver on a day-to-day basis library service to the public/schools/ other centres, connecting with customers to meet the long and short term priorities of Libraries NI and to meet the community needs. The post holder will be responsible for driving, maintaining and all record keeping in accordance with the legislative requirements associated with the vehicle. The postholder will be a member of a team of front-line staff assisting the line manager and other teams in the development of library services to meet the learning, information, leisure and cultural needs of the local community.

Responsibilities

• Ensure that all services are provided to consistently high standards and comply with current library policy and procedures.
• Assist with the planning and delivery of the programme of promotional activities to all client groups in the community.
• To be responsible for ensuring that the vehicle maintains its daily timetable.
• Ensure that the day-to-day routine procedures and the delivery of client-focused library services in the areas of learning, information, leisure culture are carried out.
• Maintain current awareness of initiatives and developments within the library service by attendance and participation in training and staff development programmes
• Under the direction of the line manager the applicant will be responsible, as required for driving and operating the mobile library.
• Implement Libraries NI policy relating to library charges and financial/cash handling procedures.

Skills and Qualifications

• A minimum of two GCE A levels OR equivalent or higher qualification PLUS a minimum of two years’ customer-facing role within the
• OR a minimum of three years’ experience in a customer-facing role, within the last nine years
• Current full driving licence that permits the driver to drive a vehicle up to 7.5 tonnes (C1)
• A minimum of one years’ experience of contributing to the promotion and delivery of customer services to a diverse range people, including children and older people in a face-to-face environment
• Experience of using current ICT systems/applications in an information and learning context
• Good organisational skills including ability to prioritise and meet competing deadlines
• Have no criminal record which would prevent working with children, young people and adults at risk
• Must have access to appropriate transport to meet the needs of the service
• have completed the required 35 hours training and achieved the Certificate of Professional Competence (CPC); hold a Driver Qualification Card (DQC) and digital tachograph card
• a minimum of two years’ experience in a public, academic or specialist library within the last seven years
• relevant experience of driving of a large vehicle (up to 7.5 tonnes) within the last five years
• Experience in managing staff.

Further Information

Salary: £29,064 - £31,021 per annum pro rata (NJC points 13-17) Ability to work a mix of mornings, afternoons, evenings and weekends as required, both in base and at other service points