Mobile Library Customer Service Assistant

Essex County Council; Chelmsford; On-site; GBP 23,000 - 29,000; Part time

Job summary

Essex County Council is seeking a part-time Customer Services Assistant for South Woodham Ferrers Library. The role covers 11 hours weekly across Week 1 and Week 2, including Saturdays, with a pro rata salary of £7,718 per annum.

You will be mobile across Mid Essex libraries, assisting customers, signposting services and supporting stock circulation. The role requires a driving licence and a flexible approach to locations; visa sponsorship is not available.

Qualifications

• Demonstration that you know how to use IT systems, or have the ability to learn
• Customer service experience in any area
• Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations
• Enthusiasm and ideas
• Enjoy working within a team to make us as brilliant as possible
• Possession of a Driving Licence

Responsibilities

• First and foremost - you like helping people. If you've got some IT skills - self-taught or not, that’s ideal. We use self-service equipment, and our customers need your empathy and patience at all time.
• Arranging and conducting Rhymetime, an inclusive session for all families with babies and toddlers.
• Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
• You’ll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
• Assisting customers to use the library catalogue and learn to use the full library offer.
• Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
• Data drives us - you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
• Our smaller libraries have less staff, so we’ll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

Skills

IT systems

Customer service

Driving Licence

Teamwork

Communication

Enthusiasm

Job description

Essex County Council is seeking a part-time Customer Services Assistant for South Woodham Ferrers Library. The role covers 11 hours weekly across Week 1 and Week 2, including Saturdays, with a pro rata salary of £7,718 per annum.

You will be mobile across Mid Essex libraries, assisting customers, signposting services and supporting stock circulation. The role requires a driving licence and a flexible approach to locations; visa sponsorship is not available.