Mobile Funeral Arranger

Co-Op Company; Dumbarton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounts on Co-op products

Pension scheme

Employee assistance

Virtual GP

Career development

Holidays 23 days

Supportive team

Job summary

Co-op is seeking a Mobile Funeral Arranger to cover branches across Dumbarton and surrounding areas. The role offers a salary of £26,266 per year and involves travel, client engagement, and compassionate care for the deceased with training provided.

The position requires a full UK driving licence and the ability to work Monday–Friday, 8:30am–4:30pm, with duties including preparation, transport, and personal care in a respectful manner. Benefits and pension are included.

Qualifications

• Full UK driving licence required.
• Comfort with physical duties and training provided.
• Ability to travel to multiple branches as part of the role.

Responsibilities

• Travel to meet clients and build relationships with the community.
• Support clients in person and over the phone, arranging visits and answering questions.
• Maintain a clean, safe, and welcoming funeral home environment and report maintenance issues.
• Use digital systems to manage client documentation, arrangements and invoicing.
• Refer regulated work (funeral plans) to the Funeral Plan Arrangers team.
• Assist with manual handling and preparation of the deceased (training provided).
• Update client management applications with accurate, timely information.

Skills

Full UK driving licence

Customer service

Numeracy

IT literacy

Attention to detail

Empathy

Independence

Teamwork

Tools

Computers

Tablets

Smartphones

Job description

Mobile Funeral Arranger

£26,266 per annum (£13.47 per hour) plus benefits

Full time 37.5 hours per week, Monday - Friday 8.30am - 4.30pm

Mobile role covering branches including Dumbarton, Alexandria, Helensburgh, Port Glasgow, Greenock, Dunoon.

You'll need a full manual UK driver’s licence for this job.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

What you'll do

• travel to meet clients build and maintain positive relationships with the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch)
• work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team
• support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities)
• update client management applications, entering accurate and timely information to ensure records are always kept up to date

What you'll bring

• a full UK driving licence and access to a vehicle
• the ability to work confidently on their own - whether travelling to client meetings or independently managing a branch when needed
• good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
• good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
• a passion for delivering great service and building relationships
• high levels of empathy, discretion and care
• the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Stream - a