Mobile Customer Service Advisor

GAP Group Ltd; Kempston; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading hire solutions company in the UK seeks a Mobile Hire & Sales Coordinator to manage customer relationships and handle hire desk administration. This role involves ensuring stock availability, addressing customer inquiries, and coordinating with the depot team. The ideal candidate will have experience in a similar position, strong customer service skills, and a driving licence. The role may involve frequent travel within the Midlands and offers numerous company benefits.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave

Contributory Pension Scheme

Employee Welfare Fund

Cycle to Work Scheme

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Excellent customer service skills with a focus on sales.
• Proficient in MS Office, including Outlook and Excel.
• Full driving licence required.
• Willingness to travel frequently across the Midlands.

Responsibilities

• Process all hire desk administration including customer queries.
• Ensure sufficient stock levels to meet customer demand.
• Load check vehicles and work with the depot team.
• Resolve customer complaints and supplier issues.

Skills

Customer service skills

Organisational skills

Communication

IT skills (MS Office)

Team player

Job description

Overview

Our team is the best in the industry - is it time for you to join us?

The Role :

As the first point of contact at our customer sites, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at customer sites. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

Responsibilities

• Processing all hire desk administration including customer and supplier queries
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Qualifications

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Full driving licence
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
• Please note as this is a regional position covering the Midlands it will involve frequent travel and overnight stays.

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

What next?

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER