Mobile Crisis Response Team Lead

RHA Health Services, LLC; Wilmington; On-site; GBP 42,000 - 57,000; Full time

Benefits offered by this job

Payactiv

Employee perks and discount program

Paid Time Off (full-time)

Health/Insurance (full-time)

401(k) retirement savings program

Wellbeing Programs

Chronic Disease management programs

Training: CPR, first aid

No benefits for contract workers and 3

Job summary

RHA Health Services is seeking a Responder Team Lead / Mobile Crisis Management professional to coordinate a spectrum of services for individuals with MH or SA needs. You will supervise staff, ensure PCP implementation, and participate in a 24/7 on‑call rotation to mobilize resources as required.

The role emphasizes hands-on leadership, program coordination, and ensuring quality service delivery across residential, school, workplace, and community settings.

Qualifications

• License preferred (LCSW, LCSW-A, LCMHC, LCMHC-A, LCAS, LCAS-A) or Qualified Professional as defined by service definition.
• Master’s degree in a human service field with 1 year MH/DD/SA experience.
• Bachelor’s degree in a human service field with 2 years MH/DD/SA experience; or other field with 4 years MH/DD/SA experience.

Responsibilities

• Coordinate and monitor services per each person’s Plan.
• Participate in 24/7/365 on-call system for first response resources.
• Provide employees with job-specific training and knowledge.
• Interview, hire, and train staff; plan and direct work; evaluate performance.
• Complete Service Authorization Requests and ensure current authorizations.

Skills

Supervisory experience

First responder coordination

Effective communication

Employee training

Team leadership

Education

Master’s degree in human services

Bachelor’s degree in human services

Tools

EMR systems

Job description

RHA Health Services is seeking a Responder Team Lead / Mobile Crisis Management professional to coordinate a spectrum of services for individuals with MH or SA needs. You will supervise staff, ensure PCP implementation, and participate in a 24/7 on‑call rotation to mobilize resources as required.

The role emphasizes hands-on leadership, program coordination, and ensuring quality service delivery across residential, school, workplace, and community settings.