MLS Solutions Analyst

Pinsent Masons; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm is seeking an experienced MLS Solutions Analyst to join their Managed Legal Services team. This role involves designing and delivering innovative solutions for clients, including resource planning and technology deployment. The ideal candidate should have strong analytical skills, experience in service delivery models, and excellent communication skills. The position offers flexible working arrangements and a comprehensive benefits package including private healthcare and a contributory pension scheme.

Benefits

Flexible working options

Up to five days’ paid carers’ leave

25 days’ annual leave

Contributory pension scheme

Private healthcare cover

Life assurance

Access to interest-free loans

Cycle to work scheme

Qualifications

• Experience designing service delivery models combining people, technology, and processes.
• Ability to manage multiple projects and deadlines with minimal direction.
• Comfortable engaging with senior stakeholders.

Responsibilities

• Design and model client solutions, focusing on resource planning and profitability.
• Collaborate with teams to scope and implement solutions.
• Support business development by identifying client opportunities.

Skills

Strong analytical skills

Problem-solving

Excellent communication

Project management

Collaborative team player

Job description

MLS Solutions Analyst

Any UK office

Are you ready to shape the future of legal services? Join a team at the forefront of innovation, where your ideas and expertise will help global clients solve complex challenges with smarter, more efficient solutions.

We are looking for an MLS Solutions Analyst to join our Managed Legal Services (MLS) team. You will help design and deliver innovative legal solutions for clients, supporting a range of service lines including contracting support, property asset management, claims management, mass actions, volume litigation, and document review.

Key Responsibilities

• Design and model client solutions, focusing on resource planning, technology deployment, pricing, and profitability
• Collaborate with MLS Delivery teams and wider Vario colleagues to scope and implement solutions
• Support business development by identifying client opportunities, preparing proposals, and presenting solutions
• Configure existing MLS solutions for bespoke client delivery and develop new service lines and delivery models
• Document and improve processes, create marketing collateral and establish KPIs to measure success
• Apply design thinking and agile approaches to solution development
• Manage risks and ensure successful handover for client delivery

Person Specification

Essential :

• Experience designing service delivery models combining people, technology, and processes
• Strong analytical, problem-solving, and commercial skill
• Excellent written and verbal communication, including client-facing presentation
• Ability to manage multiple projects and competing deadlines with minimal direction
• Collaborative team player able to build relationships across technical and non-technical teams
• Comfortable engaging with senior stakeholders

Desirable :

• Knowledge of legal managed services or outsourcing
• Familiarity with workflow automation, client instruction tools, and contract lifecycle management
• Interest in legal and business process management
• Lean Six Sigma experience or qualification
• Additional language skills

What We Offer

• Flexible, agile working – including the option to work from home, subject to business needs
• Up to five days’ paid carers’ leave to support your caring responsibilities
• 25 days’ annual leave, with the ability to purchase or carry over an additional five days
• A contributory pension scheme (up to 5%)
• Private healthcare cover
• Life assurance at four times your base salary
• Access to interest-free loans for season tickets, gym membership, and rental deposits
• Cycle to work scheme

Next Stages

After you submit your application, our Recruitment team will review it and update you on the outcome.

Our selection process typically involves two interview stages, giving you the chance to meet two members of the hiring team at each stage. We aim to be flexible and will adapt the process to suit the needs of the role or individual candidates.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow.We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

Our in-house recruiter, Victoria Greaves, would be happy to have an informal chat about this role, provide this job advert or our application form in an alternative format, and / or discuss any reasonable adjustments to be made either during the recruitment process or after offer stage. You can contact Victoria by emailing