MK Casino - Receptionist

Merkur Casino; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A gaming venue in the UK is seeking a Casino Receptionist to provide an excellent first impression for guests. You will ensure compliance with entry requirements, manage guest records, and support promotions. The ideal candidate has strong communication skills, attention to detail, and is flexible in working shifts, including nights and weekends. This role offers opportunities for career progression and a range of employee benefits.

Benefits

28 days holiday

Excellent Career Progression Opportunities

Contributory Pension Scheme

Life Assurance

Retail and restaurant discounts

Employee assistance programme

Responsibilities

• Providing excellent customer service as the first point of contact.
• Checking IDs and verifying guest age and eligibility.
• Managing guest sign-ins and membership registrations.
• Providing information on promotions and casino facilities.
• Handling phone calls, emails, and customer inquiries.
• Maintaining cleanliness of the reception area.
• Collaborating with security for guest safety.
• Promoting Responsible Gambling strategies.

Skills

Excellent customer service skills

Excellent communication and interpersonal skills

Strong attention to detail

Confident with computer systems

Professional appearance

Good written communication skills

Flexibility to work shifts

Job description

As a Casino Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring a smooth entry into the casino. You'll play a key role in creating a positive first impression, verifying customer details in line with company and legal requirements, and supporting the overall guest experience.

Responsibilities

• Providing excellent customer service, as the first and last point of contact for all customers and visitors.
• Check IDs and verify guest age and eligibility to enter the casino.
• Manage guest sign‑ins, membership registrations, and customer records accurately.
• Provide information on promotions, loyalty programmes, and casino facilities.
• Handle phone calls, emails, and customer inquiries efficiently and professionally.
• Support marketing and promotional activities within the casino.
• Maintain the cleanliness and presentation of the reception area.
• Assist in handling guest complaints or concerns, escalating issues when necessary.
• Collaborate with security and management teams to ensure guest safety and compliance with company policies.
• Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP).
• To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
• To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
• In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.

Qualifications

• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple tasks under pressure.
• Confident working with computer systems and customer databases.
• Professional appearance and positive outgoing attitude.
• Good written communication skills.
• Has the ability to explain offers and promotions.
• Being flexible and able to work a variety of shifts including night shifts and weekends.
• Ideally candidates will live in Milton Keynes.

Company Overview

MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.

Benefits

• 28 days holiday (including Bank Holidays)
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme