Mitie security supervisor

Mitie Group plc.; Belper CP; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary Finance

Choices lifestyle benefits

MiDeals discounts

Cycle to work

Enhanced pension

Mitie Stars rewards

Job summary

Mitie Group plc. is seeking a proactive Security Supervisor to lead a shift of security officers at a busy centre in the United Kingdom. You will set priorities, guide the team and ensure safety and service standards are met.

The role requires strong communication, the ability to manage incidents, and collaboration with the client and emergency services. You will maintain documentation, follow procedures, and support continuous improvement in guest experience.

Qualifications

• SIA licence for Security and CCTV is required.
• Reliable, helpful and well-presented with excellent people skills.
• Team player able to work as directed and support colleagues.
• Strong supervisory skills with a calm, controlled approach under pressure.
• Excellent communication and ability to handle confidential information.
• Attention to detail and ability to meet deadlines.

Responsibilities

• Provide visible supervision to security officers on shift.
• Coordinate patrols, post coverage and incident response.
• Engage with client, partners and emergency services as needed.
• Monitor standards, incident reporting and compliance with procedures.
• Promote guest-focused service and continuous improvement.
• Maintain professional appearance and fulfil Mitie standards.

Skills

Supervisory skills

Communication skills

Team leadership

Customer service orientation

Attention to detail

Calm under pressure

Education

SIA Licence (Security & CCTV)

Tools

Radios usage

Access control systems

Reporting systems

Microsoft Office

Job description

Key Responsibilities

Leadership & Team Supervision

• Provide visible, hands-on supervision to security officers during each shift.
• Set clear expectations, allocate duties and ensure colleagues understand daily priorities and site requirements.
• Support coaching, briefings, welfare checks, training compliance and day-to-day performance feedback.
• Champion Mitie One Code, Elevate principles and Landsec service expectations through everyday behaviours.

Operational Delivery & Incident Response

• Coordinate patrols, post coverage and operational priorities across the shift.
• Respond to incidents, alarms, emergencies and requests for assistance, escalating in line with site procedures.
• Ensure Assignment Instructions, post orders, emergency procedures and escalation routes are followed consistently.
• Support officers with clear direction during incidents and operational changes.

Stakeholder Engagement

• Build positive working relationships with the client, Brand Partners, contractors, centre teams and emergency services.
• Act as a professional point of contact for operational security matters during the shift.
• Support briefings, handovers, audits, inspections and operational meetings with accurate updates and actions.

Performance, Compliance & Reporting

• Monitor service standards, patrol completion, incident response, handovers and shift performance.
• Promote compliance with SIA, health and safety, fire safety, data protection and site procedures.
• Complete and review incident reports, logs, statements, risk information and other required documentation.
• Escalate risks, trends, staffing issues, equipment concerns and service failures to the Security Manager.
• Maintain strict confidentiality of all sites, client, employee, and security-related information, ensuring sensitive data is protected and only shared with authorised personnel.

Guest Experience & Continuous Improvement

• Champion a safe, welcoming and customer-focused security service throughout the shift.
• Support officers in managing challenging situations calmly, professionally and consistently.
• Identify practical improvements to shift processes, communication, visibility and service standards.

What We're Looking For

• Always act as an ambassador of the centre by providing an excellent standard of Guest Experience, and through good leadership skills encourage all Cleaning and Security operatives to provide the same excellent service.
• Duty Manager shifts as required, taking overall responsibility for the Centre in the absence of the Centre Director.
• Accountable for scheduling of holidays and preparation of rota's for scheduled and unscheduled absences to ensure adequate cover to maintain a safe and pleasant environment for our Guests.
• Complete Quarterly Personal Development Reviews on all members of staff, making all such records available for examination.
• Assist with the recruitment, training and supervising of customer service officers.
• To assist with the implementation of the Centre's Emergency Plan and Evacuation Strategy in the event of an emergency., Assist Security Manager to cover shifts due to holidays, sick, etc. Ensure absences are reported and a return-to-work interview is completed along with the relevant documentation.

Guest Focus

• To have our guest's welfare and visiting experience at the forefront of your mind at all times.
• Take every possible step to go 'above and beyond' in delivering Guest Experience.
• To provide a friendly welcome/farewell to every Guest, where relevant, and be aware of any potential 'added value' services you can give.
• Ensure all activities reflect and support the Buchanan Galleries brand.
• To handle Guest complaints in a timeous, professional and courteous manner.

• Assist the Security manager providing an excellent standard of Guest Experience, and through good leadership skills encouraging all Cleaning and Security operatives and Controllers to provide the same excellent service.

Personal deportment

As a Mitie security supervisor, you are expected to dress and groom yourself in accordance with the company's standards, particularly if your job involves dealing with clients, Guests and/or visitors on a regular basis.

A neat and smart appearance contributes to the positive impression you make. You are expected to be correctly attired (complete uniform) and groomed during working hours or when representing Mitie security.

All uniforms and PPE items shall be maintained to a clean and serviceable condition.

Valid SIA Security Guarding or Door Supervisor licence required; CCTV licence desirable depending on site requirements.

• Previous security supervisory, team leader or senior officer experience in a retail, commercial, facilities or public-facing environment.
• Confident communicator with the ability to lead a shift, give clear direction and remain calm under pressure.
• Good understanding of security operations, incident response, reporting, Guest Experience and compliance standards.
• Organised, reliable and able to prioritise operational demands in a fast-paced environment.
• Comfortable using radios, access control, reporting systems and Microsoft Office where required.
• Monitor staff and ensure uniforms are always worn and are to a high standard of presentation. Ensure staff are presented as per the Assignment Instructions, and any breaches are dealt with accordingly., Shoes must be clean and polished.
• Hair should be neat and clean.
• Excessive jewellery should not be worn.
• High standards of personal appearance and hygiene are expected from all Mitie staff

Essential

• To comply with the Security Industry Act 2001, officers must hold a valid SIA Security and CCTV Licence
• Reliable, helpful and well-presented and with excellent people skills.
• Ability to work in a team, or alone under the direction of Centre Management.
• Team player with strong Supervisory skills, able to provide a helpful and polite service, by telephone, email and in person.
• Pleasant manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills.
• Ability to deal with confidential information.
• A calm disposition.
• Able to work under pressure to deadlines.
• Careful and conscientious with an aptitude for attention to detail.
• Confident enthusiastic personality.
• Observant
• To be able to work the hours and shifts in accordance with conditions of employment.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.