MINI Service Manager

North Oxford BMW; Long Hanborough; On-site; GBP 40,000 - 55,000; Full time

Job summary

An automotive service provider in Long Hanborough seeks a Service Manager to oversee department operations. You will ensure first-class customer care, lead a skilled team, and achieve financial targets. The ideal candidate has automotive management experience, strong leadership abilities, and a passion for customer satisfaction. This role offers a competitive £55,000 OTE package and opportunities for ongoing training and development.

Benefits

Competitive salary package

Company vehicle

Generous holiday allowance

Life insurance

Paid volunteer time

Ongoing training and development

Qualifications

• Proven experience in automotive service management.
• Track record of meeting or exceeding departmental targets.
• Ability to inspire and lead a team effectively.

Responsibilities

• Oversee the daily operations of the Service Department.
• Ensure exceptional customer experience.
• Develop and support team success through leadership.

Skills

Leadership skills

Customer satisfaction expertise

Communication skills

Organisational skills

Operational management

Job description

MINI Service Manager - Long Hanborough MINI (North Oxford Garage)

Salary: £55,000 OTE (£40,000 basic + £15,000 bonus)

Location: Long Hanborough, Oxfordshire

At North Oxford Garage, we're passionate about delivering outstanding automotive services to every customer, every time. We're now looking for a dynamic and customer-focused Service Manager to lead our Long Hanborough MINI Service Department and help us continue setting the standard for excellence in the MINI network.

About The Role

As Service Manager, you'll be responsible for overseeing the day-to-day operations of our busy Service Department – ensuring our customers receive first‑class care from booking through to vehicle collection. You'll lead and motivate a talented team of Service Advisors, Technicians, and Workshop staff to deliver exceptional performance and satisfaction.

Key Responsibilities

• Manage all aspects of the Service Department to achieve financial and operational targets.
• Deliver an exceptional customer experience that aligns with our mission of outstanding automotive service.
• Develop and support your team to achieve success through clear leadership, communication, and coaching.
• Monitor departmental performance, identify opportunities for improvement, and drive efficiency.
• Ensure compliance with brand and company standards at all times.

About You

You'll be an experienced Service Manager or an ambitious Assistant Service Manager ready to take the next step. You'll combine strong leadership with a genuine passion for customer satisfaction and operational excellence.

You’ll bring:

• Proven experience in automotive service management (preferably within a prestige or volume brand).
• A track record of meeting or exceeding departmental targets.
• Excellent communication, organisation, and people management skills.
• A proactive, hands‑on approach and the ability to inspire your team.

What We Offer

• Competitive £55,000 OTE package (£40,000 basic + £15,000 performance bonus).
• A Company Vehicle
• Generous holiday allowance (rising with service), plus your birthday off
• Life insurance
• Paid time off to volunteer
• The opportunity to lead an established, high‑performing team within a respected group.
• Ongoing training and career development with the MINI and BMW brands.
• A supportive working environment focused on quality, integrity, and customer satisfaction.

If you're ready to take the wheel and lead a passionate team within an iconic brand, we'd love to hear from you.

Apply today and help us continue delivering outstanding automotive services.