Migration Support Technician

Experis; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT consultancy in the United Kingdom is seeking a Deployment and Migration Support Technician to facilitate a large-scale laptop migration. The role requires current SC Clearance, with responsibilities including managing logistics and ensuring smooth transitions for end-users. Ideal candidates will be diligent, organized, and capable of adhering to security protocols. This position promises a key role in a critical IT project with a focus on structured delivery.

Qualifications

• Current SC (Security Check) Clearance is mandatory for this role.
• Experience in logistical and hands-on IT deployment.
• Ability to follow project timelines and processes.

Responsibilities

• Set up and maintain the Refresh Clinic workspace each day.
• Collect existing devices from users and issue new laptops.
• Accurately update workflow management system.
• Report any issues arising from migration activities.

Skills

Diligence

Organisational skills

Logistical management

Attention to security protocols

Issue reporting

Job description

Overview

Deployment and Migration Support Technician. We are looking for a diligent and organised Deployment and Migration Support Technician to be a key part of our IT refresh project. You will be responsible for the logistical and hands-on delivery of a large-scale laptop migration, ensuring a smooth transition for all end-users in a secure environment. This role requires strict adherence to project timelines, processes, and security protocols.

Essential Requirement: Current SC (Security Check) Clearance is mandatory for this role.

Locations available: Pewsey, Chivenor, Lincoln, Bland Forum, Carterton, Hereford, Catterick, Fareham

Please submit your CV with a clear statement that you hold active SC Clearance.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Key Responsibilities

• Migration and Deployment
  • Logistics and Clinic Management: Set up and maintain the Refresh Clinic workspace each day. Move the required quantity of devices from the on-site storage area to the Refresh Clinic, as directed by the Contractor Engineer and Site Manager. At the end of each day, securely move all devices and IT equipment back into the designated on-site storage location.
  • Device Refresh and Handover: Collect existing devices from users and issue new, refreshed laptops in strict accordance with the migration schedule and established project processes. Ensure the correct number of devices are exchanged during each handover period. Log into necessary systems on provided devices, strictly following instructions from the Contractor Engineer and Site Manager.

Process and Reporting

• Workflow Management: Accurately update the Contractor\'s workflow management system at all relevant steps of the migration process.
• Issue Resolution: Promptly and accurately report any issues arising from migration activity to the Contractor Engineer and Site Manager.
• Escalation: Pass over any unresolved issues to an on-site Post Migration Support Engineer for further technical resolution.
• Stock Management: Conduct daily manual stock checks and report findings to the Contractor Engineer and Site Manager.

Secure Disposal and Refurbishment

• Packaging and Marking: Place all existing collected devices into the packaging from the new device.
• Designation: In accordance with the Device Designation Rules, clearly mark the outside of the box to indicate whether the device is for "Disposal" or "Refurbishment".