Migration Delivery Senior Consultant - Marketing Cloud

Salesforce, Inc.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Salesforce is seeking a Migration Delivery Lead in the United Kingdom to guide complex customer migrations from kickoff to go-live. You will be the primary technical and strategic contact for your migration pod, coordinating with the Global Delivery Center and ensuring value delivery as customers move to modern cloud architectures.

You’ll bridge legacy environments with future-state platforms, drive automation and AI-assisted tooling, and partner with account teams to align migration goals with

Qualifications

• 4+ years in professional services, customer success, or technical consulting in large-scale migrations.
• Deep hands-on expertise in Marketing Cloud, Data Cloud, Revenue Cloud, or Tableau.
• Ability to translate complex architectures into business terms and guide data transformations.
• Experience with global or offshore delivery models (GDC).

Responsibilities

• Lead end-to-end customer migration engagements through go-live.
• Coordinate with account teams to align migration goals with renewals and expansions.
• Build strong relationships with business and technical stakeholders, translating migration challenges into decisions.
• Develop focused delivery plans with milestone-driven timelines.
• Collaborate with GDC partners and Product teams to improve tooling.

Skills

Migration experience

Marketing Cloud

Data Cloud

CPQ/Billing

Tableau

Stakeholder management

Global delivery model

Education

Degree or equivalent experience

Tools

Salesforce AI agents

Automation tooling

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Note: By applying to this Migration Delivery Lead, your resume will be reviewed by recruiters and hiring managers across the organization.

About the Role

The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures.

This role sits at the intersection of customer relationship management and hands‑on technical execution. You'll act as a trusted advisor who bridges a customer's legacy environment with their future‑state platform — accelerating timelines through automated playbooks and AI‑assisted tooling, while serving as a direct feedback channel to Product and Engineering on what's working (and what isn't) in the field.

What You’ll Be Doing

Customer Engagement & Value Delivery Lead end-to-end customer migration engagements — owning technical delivery, project health, and successful go‑live outcomes.

Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives.

Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.

Develop and execute focused delivery plans that prioritize high‑impact milestones and hold pod‑level timelines to account.

Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.

Strategic Partnerships & Tooling: Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines.

Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.

Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.

Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.

Technical Expertise & Incident Response: Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.

Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.

Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer's operations during cutover phases.

Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

What We’re Looking For

Required Qualifications

• 4+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large‑scale platform migrations.
• Deep, hands‑on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations.
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third‑party data sources, and self‑service portals.
• Degree or equivalent relevant experience required.
• Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Preferred Qualifications

• Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist).
• Prior experience as an individual contributor leading multi‑million dollar transformation engagements.
• Salesforce AI Associate or Agentblazer certifications.

What's in It for You

You'll join a team that is shaping how Salesforce customers adopt the next generation of cloud technology — with access to cutting‑edge AI tools, a collaborative global delivery model, and a direct line to the Product teams building the platforms you work with.

This role offers real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt‑in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.

What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

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This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.